Technical Services Representative

The purpose of this position is to provide technical support for the General Industrial segment to field sales in order to increase account growth ultimately impacting division profit.

Qualifications

FORMAL EDUCATION:

Required:

• High School or GED Equivalent

Preferred:

• Associate or Trade Degree
• Bachelor’s Degree

KNOWLEDGE & EXPERIENCE:

Required:

• Strong communication and interpersonal skills and the ability to work with all levels of internal and external contacts.
• Ability to interface effectively with sales, technical and manufacturing management required.
• Training and utilization of project management techniques, value selling, and six sigma tools required.

Preferred:

• Technical experience within the paints and coatings industry.
• General Industrial experience and/or knowledge.

Travel:

• 50% or more

Responsibilities

CORE RESPONSIBILITIES AND TASKS:

• Communicate competitive information, new products and selling issues to Sales Force.
• Communicate extended product knowledge in General Industrial markets and technologies.
• Manage product test runs at designated customer facilities.
• Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed.
• Maintain contact with laboratory on current technical issues.
• Assist with equipment installations and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers’ facilities.
• Evaluate product complaints and decide best way to resolve problem.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
• Other duties as assigned.