Technical Services Field Engineer - Variable Frequency Drives & Motors (EE25024)

Job # EE25024

Job Title: Technical Services Field Engineer – VFD

Remote Office Location: Alberta or British Columbia, Canada preferred

Business/Department: Energy & Infrastructure Solutions

Sales Territory, if applicable: N/A

General Role Description

Provide specialized, variable frequency drive (VFD) and control engineering expertise to clients and field engineers.

Role Accountabilities

1. Advise clients and Company engineers to resolve issues, as the factory expert for the Company’s VFD products.
2. Analyze client equipment failures using remote diagnostics tools.
3. Provide technical support to clients and other engineers, when not in the field.
4. Perform commissioning, installations, quality inspections, and performance testing of VFDs to meet design performance criteria.
5. Troubleshoot, isolate issues, repair and/or replace defective components.
6. Report to the factory any errors or deficiencies in hardware, software, or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned.
7. Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports.
8. Prepare Service Advices and issue to clients and field engineers as necessary.
9. Write and/or review field reports, and issue to clients as requested.
10. Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices.
11. Process warranty replacements, expediting when necessary.
12. Respond to client issues after regular business hours on rotating phone duty.
13. Investigate suggested field changes, report problems, and recommend solutions to parent company as necessary.

General Employee Accountabilities

1. Bring full effort to bear on tasks assigned by manager.
2. Give manager best advice.
3. Give earliest notice when work cannot be delivered as specified.
4. Cooperate and collaborate with peers and interact cross-organizationally as specified by manager.
5. Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment.
6. Comply with all Company policies, practices, and procedures and all regulations and laws.
7. Recommend viable improvements proactively.
8. Ensure effective utilization of business tools and processes.

Minimum Qualifications

1. Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience.
2. 3 years of field engineering, customer support, development, test, or project engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial or laboratory environment.
3. Strong knowledge of power conversion.
4. Demonstrated experience in configuring and tuning both digital and analog regulators.
5. Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
6. Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
7. Demonstrated continuous improvement in areas of responsibility.
8. Proficiency in MS Word, Excel, PowerPoint, Access, Outlook.
9. Ability to climb and work on cranes at heights up to approximately 175 feet.
10. Availability to travel, domestically and internationally, approximately 35%, sometimes with limited notice.

Preferred Qualifications

1. 5 years of field engineering or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environment.
2. Expertise in PLC manufactured by Toshiba, GE, Rockwell, and Mitsubishi Electric.
3. A/C and DC drive engineering experience to include AC/DC2000, AV/DC300, Innovation Series, T250, and legacy drives.
4. Demonstrated field engineering experience in metals rolling and/or container crane systems industries.
5. Controls engineering experience.
6. Demonstrated knowledge of LAN Topology for ISBUS, Profibus, Modbus, EGD, DeviceNet, TC-net, MELPAC, and TOSLINE.

Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer