Technical Scheduler/Coordinator

Who We Are

Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Year in 2021 and the Microsoft Security Trail-Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

What We Have To Offer

1. Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
2. Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
3. Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
4. Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Position Summary

Please Note: This position is a temporary position that will be on a six-month contract. The position requires organization and the flexibility to adapt in a fast-paced, changing environment and the ability to meet deadlines in a timely manner. Bulletproof’s Managed Services group is a 24x7x365 operation, working hard to enable the best possible support and uptime for all of our valued clients. This position would help support the scheduling and coordinator of the department's technical team members.

Responsibilities

1. Answers phones and emails, schedules and confirms schedules, and inputs customer data into company systems.
2. Organizes workflow and appointment by reading and routing correspondence, collecting client information, and managing assignments.
3. Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
4. Completes requests by greeting clients, in person or on the telephone, and answering or referring inquiries.
5. Maintains client confidence and protects operations by keeping information confidential.
6. Secures information by completing database backups.
7. Provides historical reference by utilizing filing and retrieval systems.
8. Contributes to team effort by accomplishing related results as needed.

Required Education/Credentials/Qualifications

1. College Diploma in Information Technology, or another relevant field.
2. A strong knowledge of MS 0365 products.
3. Experience with scheduling the work of others.
4. Strong organizational skills.
5. Administrative writing skills.
6. Maintaining professionalism and confidentiality.
7. Reporting skills.
8. Strong verbal communication.
9. Experience working with Microsoft Office.
10. Experience working in a very fast paced environment.
11. 2-3 years of prior coordination and administration experience required.
12. Business Analysis experience is a plus.

Equal Opportunity Statement

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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