Technical Implementation Consultant

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary:

This Technical Implementation Consultant role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management.

As a Technical Implementation Consultant, you will be an expert on the AMANDA platform, and a key partner in the successful rollout of projects across North America. You are a customer focused leader who works hand-in-hand with the project management team to implement products and solutions that require a higher level of technical knowledge (i.e. Web Services, internal and external APIs, SMS products and additional product integrations) for new and existing clients. Expert technical knowledge and enthusiasm for client success are cornerstones of this role.

What Your Impact Will Look Like Here

• Master the AMANDA platform – you will be the internal expert on the implementation of the product.
• Serve as an advisor to the customer as they improve their online processes.
• Define features, phases, and solution requirements for customer implementations.
• Provide specifications according to which the solution is defined, managed, and delivered.
• Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients.
• Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications.
• In partnership with the assigned Project Manager, lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality.
• Clarify and drive implementation commitments.
• Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer.
• Develop training and implementation documentation for customized implementations.
• Conduct system training for client administrators and developers, when applicable.
• Work closely with Process Designers (internal “builders”) and Project Managers that interface with customers alongside you - to advise on progress and share ideas.
• Ensure acceptance criteria are clearly defined and verify it matches the requirements.
• Stay up to date on the latest process, IT advancements, and programming languages to automate and modernize systems.
• Effectively communicate your insights and plans to cross-functional team members.
• Prioritize initiatives based on business needs and requirements.
• Serve as a liaison between stakeholders and users.
• Assess the needs of each client; recommend and document solutions.
• Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary.

You will love this job if you have

• BA/BS degree or equivalent experience in development.
• High level technical literacy and familiarity with a broad scope of technologies used to build web applications.
• 5+ years of experience with APIs, PostGreSQL, MySQL, JSON, XML, HTML, CSS and JavaScript.
• 5+ years of experience with Python.
• 2-5 years of experience with React.
• Ability to analyze a process and see the “if/then” in the logic.
• Ability to build online forms and/or workflow strongly preferred.
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results.
• Ability to flex between the technical and business sides of your brain.
• Ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
• Strong history of successfully facilitating technical implementations on time.
• A problem-solver who can quickly change direction based on updated client specifications or system limitations.
• Relentless commitment to prioritizing the most valuable work first.
• Excellent communication skills – listening, verbal, and written.
• Ability to work both independently and as a member of cross-functional teams.
• Track record of functioning well in a fast-paced, dynamic environment with competing demands.
• Value the importance of user experience.
• Passion for customers.
• Bilingual (English and French) – preferred.
• Previous experience with the AMANDA product.

Security Requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets.
• Responsible for ensuring the data privacy of our employees and customers.
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to any status protected by applicable law.