Technical Customer Support Specialist

We are looking for talented customer service specialists, passionate about customers to join our team.

We are currently hiring for this remote work from home opportunity for the province of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, and Saskatchewan.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure a positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

Inspired to be our best at TP in Canada! Express yourself in a diverse and inclusive workplace, get to meet awesome people, and build your career in a great work environment. With over 2,000 employees virtually coast to coast and in 2 offices at the heart of Montreal and Toronto, TP in Canada has been recertified as a Great Place to Work in 2023 for three consecutive years. Come curate your career and Discover TP in Canada today!

What we offer:

• Ability to work from the comfort of your home
• Paid Training
• Competitive compensation package
• Medical and dental benefits plans, as well as Employee Assistance Program
• Employee Referral program – starting at $500.00 for every referral hired
• Great perks on everyday products and services with Canada's leading employee perk program
• Internal career advancement opportunities

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Qualifications

What you will bring:

• Associate’s degree or certification from an accredited program for technical and/or clinical education required
• Experience with the use of electronic documentation systems required
• 2 years in a technical or clinical/medical-based device support role
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word, and Excel preferred
• Must be at least 18 years old
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired – Wi-Fi connections are not permitted

Responsibilities

What you will do:

• Provide first-level technical solutions regarding the installation, operation, and maintenance of products
• Answer inbound customer queries
• Build and maintain positive customer relations by offering personalized solutions
• Ensure requests are handled appropriately by coordinating with various functions within the company
• Schedule service calls and follow up with customers/clients
• Troubleshoot and resolve technical issues using established diagnostic tools and procedures
• Responsible for accurate data input using prescribed applications
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer