Technical Assistant

Be among the first applicants.

Dynacare

London

CAD 30,000 - 60,000

Be among the first applicants.

2 days ago

Job description

Job Posting: Technical Assistant

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Technical Assistant?

The Forensic Toxicology Department has an opening for a Technical Assistant in London, Ontario. The Technical Assistant will oversee the quality of testing processes and workflow. This will include a preliminary review of results data (specifically data from a mass spectrometer) to identify and escalate concerns, identify repeat testing requirements and prepare information for the MLT to review and approve results. They will provide technical training and oversight of lab assistants and troubleshooting. They will participate in all quality assurance programs and ensure company and Ministry of Health (MOH) guidelines are observed. Technical Assistants are required to use fine hand manipulation, visually examine specimens and systems, and monitor instruments and other equipment. This role requires critical analysis skills and the ability to focus on and manage multiple tasks.

This is an 18-month full time contract role, working Monday to Friday (day shift). Guaranteed 37.5 hours a week. Flexibility is required to meet the needs of the business.

Internal job posting closes on February 25, 2025.

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Apply extensive technical expertise to review quality of testing, recognize and escalate concerns to an MLT
Assist with the development of new methods or modifications to procedures
Participate in SOP development and updates as necessary
Responsible for data processing (i.e. calculations, data review, data entry, archival, etc.)
As part of high complexity testing:
Prepare samples, reagents, solutions, standards, and reference material for analysis
Perform analysis and analyze testing data to coordinate and oversee additional quality checks and tests
Record test results according to established procedures, including transcription checking, prior to result review and release by MLT
Summarize testing completed and present test quality summary data for review and approval by MLT
Oversee and coordinate work in process, ensuring efficient testing that maximizes throughput and TAT compliance
Provide technical training and technical oversight of lab assistants as required
Troubleshoot and escalate concerns to an MLT
Perform instrument/equipment calibration, troubleshooting, maintenance, and/or repairs as required
Correct nonconformance and potential nonconformances, including participating in proficiency test programs in consultation with an MLT
Must be able to recognize unsatisfactory analytical performance and suggest appropriate corrective actions
Provide input to team and leadership for improving performance
Where required, may perform CLA or Sr. CLA duties to maximize testing throughput
Field questions from other teams regarding problem samples and questions
Responsible for the follow-up on missing samples, overdue results, documentation, and results as and when required
Resolve technical and specimen problems, escalating result approvals to MLT where required
Ensure all inquiries and problems are handled in a courteous and professional manner
Ensure that quality control checks are performed as required in documented work instructions
Responsible to follow all relevant pre and/or post analytical quality protocols as described in the company quality assurance manual
Perform advanced equipment maintenance as required
Verify and oversee quality, maintenance and housekeeping tasks performed by the team
Document all maintenance performed, including minor troubleshooting following manufacturer’s instructions
Observe and report all malfunctions in equipment and maintain all required logbooks for routine equipment
Maintain confidentiality regarding sensitive topics as appropriate

What YOU bring to the role:

KNOWLEDGE, EDUCATION AND EXPERIENCE

2 years of related experience required
MLT certification is an asset/preferred
Mass spectrometry experience an asset
Knowledge of full range of scientific disciplines used in the lab
Advanced post-secondary education in related science required
High information processing capability

SKILLS AND ABILITIES

Advanced skills applicable to senior tasks that may be assigned
Ability to multi-task in a fast-paced environment
Understanding and experience with advanced instrumentation and technology, specifically mass spectrometry
Good verbal and written English communication skills
Keen attention to detail
Exceptional interpersonal skills and the ability to work in a team-centered environment
Excellent organizational and self-management skills to work independently
Aptitude to share knowledge to develop internal employees

WORKING CONDITIONS

Required continuous standing/walking with use of fine motor skills with high visual requirements
Required to perform some carrying and lifting a maximum of 30 pounds
Following universal precautions, required to work with clinical human specimens, chemicals, and noise variances
Shift work required

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.