Technical Analysts (L2-3 User Support)

Candidates' acceptance deadline: Thu, March 13th (noon). Looking for an experienced candidate capable of performing end user support to bolster CSDS Service Desk and User Access Management operations.

• CSDS - Canadian Sustainability Disclosure Standards
• Duration: 2 years
• Location: Halifax (must be able to work 2-3 days onsite)
• Hours/week: 7.5 hour day

Mandatory Selection Criteria:

• Previous experience working with the Government in Canada (ideally)
• Experience in healthcare (ideally)
• Experience in remote support of clients and devices
• Experience in User Access Management in Active Directory
• A diligent worker able to work fully independently; strong work ethic and excellent communication and collaboration skills to work with internal and external partners
• Clear criminal record check (RCMP)
• Degree or diploma in the Information Systems discipline
• Able to provide 3 professional references from Canada

Core Duties:

• Project: Automate manual processes, provide a better use of data to inform policy and program design.
• Work at a service center providing remote Tier I / II IT support and user access; direct client interaction and customer support type services.
• Assist with tasks required to address the additional workload.
• User Support Services includes Service Desk support to provide remote support services via live phone calls, email, and our ticketing system for all things related to IT Support.
• Support users with Desktop / Laptop / Mobile software and hardware, Printers, Scanners, and User Access Support to provision access to Active Directory and Clinical applications.
• Provide remote support of clients and devices, facilities, and User Access Management in Active Directory.
• Software installation and support.
• Active Directory user account creation and administration - MS Exchange accounts.
• Access control IT ticketing system.