Technical Account Leader

IBM Technical Account Leader in Quebec City, Quebec

Introduction

A Technical Account Leader role in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients - either directly or through our seller partners - to help craft best-of-breed solutions to their hardest technology challenges.

With a consultative approach, you'll uncover clients' most pressing technology pain points and lead them to solutions mapped to IBM's people, products, and services. Being a natural leader, strategic systems thinker, and business influencer, you'll orchestrate resources within IBM and/or our Partners to bring those solutions to life.

Excellent onboarding and an industry-leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you will be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that compels our clients to invest in IBM's products and services.

Your Role and Responsibilities

Likely from a Solutions Architecture background (or something similar in terms of complexity), Account Technical Leaders comfortably act as trusted technical advisors to IBM and/or third-party Partner clients. Collaborating across pre- and post-sales teams, you will help set the most appropriate technology strategy and solution design to complement clients' present and future needs.

We are passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing, and our clients are thriving. A 'day-in-the-life' of this role may include, but not be limited to:

1. Adopting a growth mindset to cultivate a collaborative and resilient results-oriented culture that has a passion for winning.
2. Helping land and expand adoption of products across IBM's portfolio by demonstrating value in the context of clients' business, industry, and competitor landscape.
3. Owning and leading a client's experience of IBM technology and defining use-cases from their technical strategies.
4. Engaging customers in experiential workshops and collaborating with Client Engineering and Customer Success teams to shape sessions that produce transformation-inspiring prototypes, which compel long-term investment.
5. Maintaining a deep expertise of industry trends and their contemporary application to solving enterprise-scale, technology problems.

Required Technical and Professional Expertise

Deep technical and architectural expertise across a variety of technologies including (but not limited to) cloud (with general container skills), business automation, and infrastructure.

A proven leader with a history of coordinating an array of technical sales talent through demand generation, deal progression, post-close deployment, and ongoing, increasing adoption of deployed solutions.

Palpable people, communication, and collaboration skills, with a proven record of networking, co-creating, and influencing as the technical expert throughout the successful closure, and post-closure expansion of complex technology sales cycles (c. $100k - $1 mil+ deals).

Experience of successfully applying Consultative/Challenger sales techniques that 'lead to solutions' vs. 'lead with solutions.'

Solid experience of using agile and other contemporary best practices (e.g., DevOps and design thinking) to successfully deliver in a way that is both nimble and fast.

At least 5 years' experience developing solution requirements and winning key architectural decisions at clients.

Technical Sales experience in one or more areas: (Cloud, Hybrid-Cloud, Big Data, AI & Analytics).

At least 5 years' experience designing, architecting, and implementing solutions.

At least 2 years' experience leading architectural direction and cross-brand selling.

Ability to build and maintain strong, trust-based business relationships with peers and customers.

English and French Advanced Language is required.

Preferred Technical and Professional Expertise

6 to 10 years of experience in Enterprise Technical Sales.

6 to 10 years of experience leading architectural direction and cross-brand selling.

Knowledge and experience in architecting and designing Enterprise solutions with IBM Strategic hardware and software solutions, end to end.

Experience working with a broad spectrum of IBM's technology solutions - Cloud, Data & AI etc. (training in IBM's products will be provided).

Location Statement

Must have the ability to work in Canada without sponsorship.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.