Tech Touch Account Manager

100% REMOTE POSITION | Based in Canada ONLY

Overview of the role:

As a Tech Touch Account Manager at WorkTango, you’ll be at the heart of our customer experience strategy, helping customers in our tech touch segment realize the full value of our platform. Your mission? Build scalable relationships, drive product adoption, and identify opportunities for retention and growth – all while delivering a world-class digital customer experience. You’ll be responsible for managing an evolving engagement strategy, leveraging automation, insights, and creative communication to keep our customers engaged, successful, and loyal.

The awesome stuff you’ll do in this role:

1. Own a book of business and act as the primary point of contact for customers in the tech touch segment.
2. Build strong relationships through digital outreach, personalized engagement campaigns, and automated touchpoints.
3. Develop and execute quarterly and annual engagement plans, including proactive outreach, webinars, and business reviews.
4. Drive product adoption by understanding customer goals and connecting them with the right resources or solutions.
5. Collaborate with the Customer Success Specialist for smooth onboarding and kick-off experiences.
6. Monitor account health to identify and mitigate retention risks early.
7. Uncover expansion opportunities and support upsell motions with a consultative approach.
8. Partner with cross-functional teams (Sales, Product, Support, TPM) to advocate for customer needs and outcomes.
9. Be a subject matter expert across WorkTango’s platform, including best practices and service offerings.
10. Help streamline tech touch operations by identifying process gaps and proposing scalable improvements.

What you’ll need to be successful in this role:

1. 2–3 years of experience in Account Management, Digital Customer Success, or Business Development (preferably in SaaS).
2. Proven ability to manage customer relationships through both digital and human-touch strategies.
3. Familiarity with CRM tools like Salesforce and customer success platforms.
4. Strong communication skills – written, verbal, and presentation – with the ability to engage at all levels.
5. Naturally curious, data-driven, and solutions-oriented with strong problem-solving chops.
6. Comfortable working independently while contributing to a collaborative team environment.
7. Passionate about customer success, growth strategies, and creating value through scalable programs.
8. Strong organizational and time management skills to juggle multiple priorities.
9. A clear understanding of customer lifecycle, engagement metrics, and growth levers.
10. Confidence in driving retention, expansion, and business value through proactive engagement.
11. Exposure to HR software or related technologies is a plus.