Team Manager, BA/QA – Information Technology

Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Are you a natural leader with a knack for inspiring technical teams?
Are you able to create dynamic team environments that are collaborative, productive and positive?

Under direction of the Manager, the Team Manager is responsible for leading, guiding, coaching, mentoring, and managing a team of Business Analysts and Quality Assurance Analysts in the delivery and support of high-quality business systems solutions. This position serves as a liaison between the business areas and Information Technology.

WHAT YOU WILL DO:

• Coach/mentor a team of Business Analysts and Quality Assurance Analysts responsible for maintenance and continuous improvement of business systems and processes.
• Manage performance of the team and individuals through metrics and quality assurance reviews.
• Ensure business analysis and quality assurance standards are adhered to and contribute to the evolution of the business analysis practice.
• Build and maintain effective relationships with internal and external stakeholders.
• Prepare resource plans, set priorities and allocate team members to operational and project work in collaboration with peers in other departments.
• Recruit, coach and develop team members in ways that address both business and individual needs.
• Participate and, if needed, lead cross-functional initiatives and committees.
• Keep abreast of industry standards and health informatics development as they relate to Alberta Blue Cross.

WHAT YOU WILL HAVE:

• University degree/diploma or completion of a technical institute diploma program.
• 5+ years experience leading teams.
• Ability to function effectively both in day-to-day resource management functions as well as in a strategic leadership role.
• Demonstrated strength in planning, organizing, and setting of priorities.
• Proven leadership skills that could include coaching, mentoring, relationship building, performance management and/or career development.
• Demonstrated understanding of the project management life cycle.
• In-depth knowledge and experience with business analysis and quality assurance methods, techniques, and tools.
• Previous experience as a business analyst is an asset.
• Excellent interpersonal and communication skills and demonstrated commitment to customer support.
• Proficiency with Microsoft products, including Microsoft Project, Excel, Visio, Word, PowerPoint and Outlook.
• Strong analytical and problem-solving skills.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.