Team Leader, Cataraqui Centre

Description

Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing, and leadership duties.

While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.

Through day-to-day functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values: Wellness, Growth, Celebration, Greatness, and Belonging.

Responsibilities

• Contribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience.
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth.
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Inspire and uplift your team through coaching, collaboration, and by embodying our core values.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Applicant Requirements

• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
• Retail experience - An expert in delivering experiences to Community Members.
• Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness.
• Proven growth story - You've taken initiative for personal and professional growth and understand the importance of growth to your success and Saje's success.
• Hustle and positive attitude - Thrives in a challenge; is solutions-focused; will see the bright side of a situation despite adversity; never gives up.
• Wellness persona - You're passionate about wellness and incorporate wellness into your everyday routine.

Key Relationships

Reporting to the Store Manager.