Team Lead - Human Resource Operations

Who is eHealth?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About the Role:
In addition to supporting a growing organization, our emerging and talented HR team is also in “build mode” – meaning that the successful candidate will have the unique and exciting opportunity to enhance our HR Operations department by further aligning with the Human Resource Service Delivery Model.

Reporting to the Manager, Payroll and HR Operations, the Team Lead, HR Operations will be responsible for overseeing and managing the HR Operations team on a daily basis. Key objectives include developing and implementing new processes to support the delivery of HR services and ensuring compliance and efficiency within the organization. The HR Operations Team Lead will also be responsible for overseeing the effective delivery of HR's Transactional Services and optimizing HR Operations clients to become more self-serve.

Responsibilities:

1. Guide, mentor, train, and supervise the HR Operations team to ensure they are knowledgeable, skilled, and motivated to be experts within the HR Team.
2. Serve as the lead for operational compliance in designated areas such as safeguarding employee personal files and immigration.
3. Ensure accurate and consistent delivery of key transactional HR activities, including monthly reporting for managers, issuing employee contracts, maintaining employee personnel files confidentially, onboarding new employees, and processing leaves accurately.
4. Conduct a review of current HR processes and operational services to suggest innovative solutions and identify efficient procedures to implement.
5. Develop key performance indicators, metrics, and service level agreements for core work and transactions to track individual and team performance against objectives.
6. Assist with audits and quality reviews to ensure data accuracy, promote a culture of accuracy, and adhere to policies, procedures, SLAs, and KPIs.
7. Ensure reporting is accurate, to help decision-making at all levels of management and make sure that organizational objectives are met.
8. Provide coverage for members of the HR Operations team as needed.
9. Liase with 3sHealth regarding onboarding/offboarding, benefits administration, pay discrepancies, etc.
10. Establish and maintain collaborative relationships with key stakeholders such as 3sHealth and internal teams to ensure that the services offered align with the requirements and expectations of the broader HR team.

The Ideal Candidate will be someone who has:

1. Exceptional analytical, conceptual, problem solving, opportunity discovery, and team resolution.
2. Excellent communication (written and verbal) and interpersonal skills.
3. Highly self-motivated and directed with strong self-awareness and leadership skills.
4. Able to prioritize and execute tasks in a high-pressure environment.

Experience & Qualifications:

1. Post-secondary Degree in Business, Human Resources, or a related field preferred, or significant professional experience.
2. 3-5 years of HR Operations experience.
3. Experience working within HRIS software.
4. Experience working within Microsoft Suite (Outlook, Excel, Word, Teams, SharePoint).
5. Experience with training, supervising, and coaching staff.

We offer:

1. Dynamic work environment with opportunities to create and build.
2. A competitive salary.
3. A physical wellness flex benefit program.
4. A comprehensive benefits package, including pension.
5. Paid vacation, scheduled days off and other types of leaves (maternity/paternity/adoption/family/personal leave, sick leave).

If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you.

Level: MCP Level 5 (Out of Scope)
Anticipated Start Date: May, 2025
Location: Regina, SK