WHO WE ARE
Our goal is to save ten million hard-working employees ten billion dollars. We are a values-driven, well-funded, and fast-growing Financial Technology and HR company. We want to empower small and midsize businesses with financial tools that make them the place where people want to work. We’ve created a financial empowerment platform that helps small but mighty HR teams make a big impact on employee financial wellness. ZayZoon is quickly becoming the employee financial wellness super-app that employees can’t live without, and employers are clamoring to offer to help attract and retain talent. We are growing fast and have been recognized for rapid growth in the 2023 Deloitte Technology Fast 500 and Canadian Technology Fast 50 program! We’re at a turning point in scaling our organization. We are seeking a highly motivated and resourceful Team Lead, Customer Care to drive department KPIs and help scale the Customer Care organization for ZayZoon as we execute on our mission of saving 10 million employees $10 billion. You will work cross-functionally inside the company, collaborating with various departments to drive a culture of customer-first supportability at scale. This role will be instrumental in optimizing all support channels and you will assist in developing the strategy to architect our support organization that underpins our obsession with customer focus and mindset.
YOUR RESPONSIBILITIES:
TO BE SUCCESSFUL IN THIS ROLE, YOU NEED TO BE SOMEONE WHO:
WHAT YOU BRING TO THE TABLE:
Please apply by Monday, September 16th, 2024.
ANYTHING ELSE YOU MIGHT NEED TO KNOW:
Candidates must be located in Canada to be considered. We are organized as a remote team, so we are looking for candidates who can work effectively remotely. You must have access to a secure high-speed internet connection and a secure workspace to ensure the security of private information. This role is available on a permanently remote basis. Please be aware that as part of our final hiring process, we will conduct reference calls with previous managers and possibly other individuals. Additionally, due to the nature of our business, a criminal record check and a basic security clearance will also be required. We wish to thank all qualified applicants for their interest in joining our team!