We are currently seeking a Team Lead, Customer Account Management to join our Customer Success Department. This role is available to candidates in our Vancouver, Calgary, or Toronto hub locations.
The Account Management team is responsible for owning customer success outcomes post onboarding for accounts that don't have a dedicated Customer Success Manager. In order for Clio to achieve our mission of transforming the legal experience for all, we need to support our customers to evolve their practice over time.
This team plays a central role in helping customers move along this evolution path. We provide service engagements to assess their business processes and understand how they can get the most value out of their current offering. We also help identify opportunities where they may benefit from new products, packages or expand usage deeper within their firms. If customers are getting off track, we get to the bottom of the issues to get them to the value they need. We also support the business as a testing and innovation center as we look at bringing new offerings to market.
We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses. We are seeking an experienced relationship builder, customer advocate who has well developed skills in getting customers to value.
We are looking for a go-getter to join our Customer Account Management team as a Team Lead. Reporting to the Senior Manager of Customer Account Management, the ideal candidate will be a player-coach providing coaching, mentorship, and administration to a team of Customer Account Managers. The Team Lead will champion the team's goal of driving customers to their next point of value in their customer journey, supporting both customer growth and retention.
Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Clio is more than just a tech company - we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers