Systems Support Technician I

About Beem

Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $10 billion in total assets under administration. 1,000 Beem employees work to serve over 160,000 members who live and work across the province. The credit union offers personal and commercial banking and a full range of insurance and wealth management services from 53 branches that span BC from downtown Vancouver to the North Peace region.

At Beem, we strive to create a future where everyone in our communities can achieve financial wellness. We are proud to serve our members across BC by offering reliable advice, a welcoming environment, and a full range of personal and business banking, investment, and insurance solutions. We help our members find the best options to fulfill their financial potential. We believe in the power of progressive thinking and positive action to take incredible steps forward in every aspect of life.

Learn more about our journey to build Beem Credit Union at www.beemcreditunion.ca

Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit!

What this role is all about:

Beem Credit Union is looking for a Systems Support Technician I who supports Beem’s vision of sales and service excellence by providing quality, technical support to the Information Systems team, Beem employees and Board of Directors through technical support and performing maintenance of hardware and business productivity software. With an emphasis on troubleshooting and innovation, the System Support Technician I will work as a resource to optimize internal efficiency, monitor software licenses and provide staff guidance and education.

This role is based out of the Kelowna area as it serves branches and offices in-person in the Okanagan region. Access to a reliable vehicle is required.

What you’ll do:

• Provide day to day oversight and monitoring of IT processes
• Provide second level technical support to Beem employees & Board of Directors through the resolution of Help Desk work orders as assigned while ensuring Help Desk Service Level Agreement is met
• Perform various research and development tasks including hardware/software testing and keep up to date with new technology
• Assist with the technical requirements for IT Infrastructure design. Work with the IT team to proactively reduce potential future technical issues
• Maintain system and process documentation
• Deployment of new hardware and software while maintaining standard configurations
• Keep up to date with new technology (this includes situations in which no training has been provided)
• May be required to work flexible hours to support IT processes required outside of business hours

A little about your qualifications:

• Working knowledge of servers, PCs, operating systems, windows updates, business productivity software, and peripherals in a Microsoft environment. Other O/S environments an asset
• Degree or Diploma requiring a minimum of 1-2 years of full-time study or equivalent, in the information systems field
• 1-2 years of job-related experience in the information systems field
• Strong technical abilities, thorough understanding of computer hardware and networking environments in a Microsoft environment
• Understanding of ITIL processes an asset
• Understanding of VLANS, routing, and networking protocols (particularly IP)
• Good working experience of network administration (Microsoft Azure Active Directory and GPO)
• Good working experience of Office 365 Administration

What you’ll gain:

• Competitive base salary; reviewed annually. The salary range for this position is $54,891 to $68,609; starting salary will be based on related education, training, and experience.
• Extended health care, dental coverage, and disability coverage
• Favorable vacation benefits - paid time off to recharge!
• RRSP with Employer contributions, and the option to contribute yourself
• Special banking perks - including mortgage and lending products

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!

• Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
• Own It: You are ready to take charge, drive change, and deliver outstanding results.
• Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
• Driven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to join?

Visit us at www.beemcreditunion.ca to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates.