Systems Administrator

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $9.5 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

An exciting opportunity awaits!

We currently have an opportunity for a Systems Administrator to join our team in the Winnipeg or Steinbach branch. As a Systems Administrator, you will provide technical support for various systems, managing system issues, liaising with the system vendors, and providing assistance and support to internal users.

Specific Responsibilities:

• Maintain systems by regularly updating information such as staff access levels, password resets, lending limits, interest rates, service fees and additions/modifications of products, collaborating with vendors as needed
• Liaise with the applicable vendors to address outstanding system issues and participate in the resolution process, performing or leading testing of necessary updates to the systems as required
• Update and maintain reports for tracking and record-keeping, submitting to appropriate staff member or committee as needed
• Create, update and maintain forms and reports within all databases, ensuring accuracy and efficiency at all times
• Create and review various reports related to activity or data within the systems to ensure accuracy and consistency of data and/or records; distribute exception reporting as required
• Maintain working knowledge of all systems (test and production databases) supporting compatibility and sharing of information with systems as needed and related
• Maintain an accurate record of costs associated to system upgrades, enhancements &/or fixes
• Lead and coordinate updates in partnership with Steering Committees, as needed.
• Assist with various corporate initiatives and projects by providing technical and/or administrative support maintaining a general understanding of and adhere to Project Management &/or Process improvement practices and methodologies
• Review communication related to enhancements or changes to the systems and disseminate information to SCU staff and management , providing technical support when necessary
• Respond to inquiries from staff or system support queue and resolve questions and concerns wherever possible, referring more complex issues to the Manager.
• Provide administrative support including, but not limited to document preparation, communication memos, preparation of presentations, and maintenance/monitoring of records and project plans
• Organize, schedule and prioritize meetings related to project initiatives; creating agendas and recording minutes as required
• Identify and recommend ideas/solutions to assist with the efficient and effective delivery project/process initiatives

Qualifications:

• Grade 12 Diploma plus one year of formal education or equivalent specializing in computer science, plus 4 to 6 years of job related experience or an equivalent combination of education and experience
• Demonstrated experience working with technologies/systems
• Ability to keep current with rapid changes in the information technology environment
• Demonstrated ability to multi-task, probe, analyze, and problem-solve complex issues
• Excellent written and verbal communication skills
• Basic knowledge of programming logic
• Able to promptly answer support related email, phone calls, and other electronic communications
• Self-motivated, detail-oriented, and organized
• Able to work independently and efficiently to meet deadlines

How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance
• Free parking at all locations

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: November 13, 2024

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.