Systems Administrator

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Job Summary:

The Systems Administrator will be part of the Modern Workplace and Technology team under the Technology Support & Services department. They work closely with multiple teams to ensure that cloud and system resources are provisioned, managed, and maintained efficiently.

Tasks include deploying, configuring and maintaining cloud and on-premises systems and services for all office locations, managing access permissions, monitoring and optimizing performance.

When operational issues escalate, this candidate acts in a tier 2 role to investigate, troubleshoot and resolve them promptly. Provides root cause analysis and solutions. Besides working on projects and escalations, the System Administrator also provides technical support oversight to cross-functional teams for operational and project delivery.

Collaborates on planning, designing, implementation and maintenance with team members and other departments.

In summary, the System Administrator plays a critical role in managing, securing, and optimizing cloud & on-premises environments, contributing to the overall efficiency and reliability of an organization’s IT infrastructure.

Key Responsibilities:

1. Administration of Jamf and Intune for endpoints
2. Build and prepare packages for automated deployment and self-service
3. Troubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistance
4. Work with Identity Team on creating and managing Conditional Access Policies
5. Follow security best practices and implement agreed baselines under the guidance of senior staff
6. Triage any outages/critical issues including providing resolution and RCA
7. Maintenance and management of software, printing and AV endpoints
8. Review and contribute to department developed standard operating procedures
9. Identify efficiencies and areas for improvement, create standard operating procedures and lead training
10. Review Service-Now tickets and update in a timely manner
11. Create endpoint reports for stakeholders as requested
12. When issues arise, the System Administrator troubleshoots and resolves them promptly.
13. Provides technical support to end users and address operational challenges
14. Actively participate in team meetings and collaboration opportunities including travel to local and remote offices
15. Implement security measures, monitor access controls, and address any vulnerabilities or risks.
16. Monitor the performance of systems managed by the Technology team
17. Ensure that the systems and services are optimized and meet the organization’s requirements.
18. Prepare technical and user documentation, follow change management processes, participate in team meetings, track project timelines and provide status updates.
19. Responsible for incident responses; working in tandem with application/service support teams to ensure reliable service availability and uptime.

Your Key Strengths:

1. Bachelor's Degree or equivalent diploma in Information Technology or Computer Science.
2. 3+ years of experience in administering Jamf, Intune.
3. 5 years of experience in a System Administrator role within Information Technology.
4. Implementing, operating, and maintaining software distribution and end-point client administration tools through JAMF Cloud server.
5. Minimum of 3 years of experience in a System Administrator role within Information Technology.
6. Proficiency in working with Azure, M365, Intune.
7. Experience working with Terminal and creating/modifying Shell, Python, and AppleScript scripts to achieve automation and endpoint configuration.
8. Analyze problems, identify solutions, and implement fixes.
9. Good understanding of key technological concepts such as information security, risk assessments, compliance, and auditing is preferred.
10. Jamf 300 and Azure Certifications
11. Detail-oriented, organized, and able to manage multiple tasks simultaneously.
12. Effective communication skills, pragmatic, keen attention to detail, and strong problem-solving skills.

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PointClickCare Benefits & Perks:

1. Benefits starting from Day 1!
2. Retirement Plan Matching
3. Flexible Paid Time Off
4. Wellness Support Programs and Resources
5. Parental & Caregiver Leaves
6. Fertility & Adoption Support
7. Continuous Development Support Program
8. Employee Assistance Program
9. Allyship and Inclusion Communities
10. Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.