Systems Administrator

ARC Business Solutions Inc. is an established, growing and customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Core business verticals are: Professional IT Services, Enterprise Content Management, Utility Services and Managed Services.

ARC Business Solutions Inc. is currently seeking an individual with experience in Systems, Server and Network Administration for immediate opportunities in the Edmonton, Alberta area.

ROLE: SYSTEMS ADMINISTRATOR

The successful candidates must possess the ability to perform the following functions:

Required Skills:

1. Minimum 3 years Infrastructure setup, configuration and support experience
2. Experience in ticketing systems and managing service Level Agreements
3. Experience in managing SonicWall, Fortinet and/or Ubiquiti environments
4. Assist end users in resolving their day-to-day hardware, software and network issues.
5. Provide remote and onsite support to resolve system outages, application issues, and hardware failures.
6. Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other required vehicles of communication
7. Ability to research solutions, and recognize deeper
8. Installation, configuration and management of network equipment including routers, switches and firewalls.
9. Setup and management of MS Windows Server including 2019 and higher environments
10. Knowledgeable in VLANs, subnets and network traffic optimization
11. Installation, configuration and management of storage technologies including SAN and Host connectivity
12. Collaborate on the design, deployment, and management of hybrid environments that integrate on-premises and cloud infrastructure
13. Firmware and driver upgrades of multiple devices
14. Installation, configuration and maintenance of virtual environments such as Hyper-V, VMWare
15. Conduct vulnerability assessments and assist in remediation
16. Backup technologies for Virtualized environments Installation and Configuration of Replication Software, such as VEEAM
17. Strong knowledge of Active Directory in Server 2019 and higher environments
18. Hands-on experience with Azure AD and identity management best practices.
19. Use of infrastructure and network monitoring tools such as DattoRMM
20. Strong Vendor management skills
21. Excellent client-facing communication skills
22. Ability to manage priorities and work under pressure
23. Strong analytical and problem-solving skills
24. Strong communication and documentation skills
25. Administration of MFA (Microsoft Authenticator, DUO)
26. Accurately and thoroughly document configurations and tickets, including resolutions into the ticketing system, and maintain up-to-date and rigorous maintenance of this process
27. Provide basic training to clients to teach basic IT skills to minimize duplication of tickets
28. Maintain a high degree of professionalism, courteousness, and friendliness.
29. Public speaking and presentation skills would be considered an asset
30. Must have a vehicle

Additional Desired Skills:

1. Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, CompTIA Security+ or equivalent
2. Familiarity with security protocols or heavily secured environments is desirable

Degree designations (e.g., Bachelor of Science, Computing Science, MBA) and/or vendor technical certifications are desirable criteria for our selection.

Some travel within the home geography or remote sites will be necessary at both the start and occasionally be necessary.

We offer a competitive salary, profit sharing, and comprehensive benefits package. These positions can be filled by full-time ARC employees or contractors.

We thank all applicants for their interest; however, only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number RB:SA in the subject line to hr@arcbus.com. For more information on ARC, please visit our website at www.arcbus.com.