Systems Administrator

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity.

Who We’re Looking For

The System Administrator will have a focus on Supporting the Microsoft environment through standard ITSM Processes and actively engaging on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow.

What You’ll Do

• Accountable for reporting and service metrics including analytics, capacity, and performance of the Microsoft environment as requested by leadership.
• Accountable for managing Microsoft Windows server resources, creation and deletion of VM snapshots; Operating System Patching Upgrades/Lifecycle (Versions 2008 to 2022; physical and virtual environments).
• Accountable for participating in delivery of enterprise-wide projects which require Microsoft foundations (i.e. Active Directory, ADFS, SSO, etc.).
• Provides infrastructure technology platform expertise in the delivery of Rogers technology projects and initiatives.
• Provide 3rd tier level support to Server Operations teams with incidents and issues related to all infrastructure platforms.
• Participation as a key member of the Vulnerability Management program team.
• Creating and maintaining support documentation for processes like patching and hardware deployments.
• Assisting with the identification of server assets, versions, patch levels, agent status.
• Provides input based on technical expertise and has a strong understanding of industry best practices.
• Participate in team On-Call Rotations (24 x 7) and workday escalations involving complex problem-solving for incident resolution.
• Participate in establishing an annual Performance Management Plan (PMP) for career development.

What You Bring

• Ability to support the infrastructure environment through standard ITSM Processes.
• Experience engaging on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow both regarding program activities or regular day-to-day as time permits.
• Excellent verbal and written communication skills to effectively interact with end users, team members, other groups, and vendors.
• Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the infrastructure landscape.
• Strong understanding of core concepts in Vmware, Azure Stack HCI.
• Ability to work after business hours or evening or weekend shifts of work may be required as patching is often completed after hours for systems/servers.
• Previous experience participating in triage and root cause analysis.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Growth & Development Opportunities:
• Self-driven career development programs (E.g. MyPath program).
• Rogers First priority in applying to internal roles of interest.
• Wellness Programs:
• Homewood employee & family assistance program.
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.
• Low or no-cost fitness membership with access to virtual classes.
• Our commitment to the environment and diversity:
• Work for an organization committed to environmental protection.
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

To protect our people, brand, and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and driver's abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Systems Administration
Requisition ID: 313618

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology