System Administrator, Salesforce - Kelowna

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

SYSTEM ADMINISTRATOR, SALESFORCE

As a Salesforce System Administrator, you will play a crucial role in supporting and optimizing our Salesforce platform to enable efficient sales and business operations. You will be responsible for the configuration, customization, maintenance, and user support of Salesforce, ensuring that it aligns with Acera’s objectives and meets the needs of our users.

LOCATION AND STATUS

• Calgary, AB, Kelowna, BC, or Burnaby, BC
• Full-time, permanent
• Compensation: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual, team and company performance. The typical hiring range for this position is from $70-000 - $90,000 CAD annually; the pay offering is based on location and will vary depending on related experience, proven knowledge, skills, and internal equity.

JOB RESPONSIBILITIES

• Configure Salesforce to support business processes and workflows, including custom fields, objects, validation rules, and workflow rules.
• Customize page layouts, reports, dashboards, and views to provide relevant information and insights to users.
• Implement and maintain automation tools such as Process Builder, Flow, and Apex triggers to streamline processes and improve efficiency.
• Serve as the primary point of contact for user support and troubleshooting related to Salesforce issues and enhancements.
• Provide training and guidance to users on Salesforce functionality, best practices, and new features.
• Collaborate with stakeholders to gather requirements and understand user needs, translating them into actionable solutions within Salesforce.
• Oversee data quality and integrity within Salesforce, implementing data validation rules, duplicate management, and data cleansing initiatives.
• Manage data imports, exports, and updates using data loader tools and integration solutions.
• Work closely with other teams to integrate Salesforce with external systems and applications (specifically Applied Epic), ensuring seamless data flow and synchronization.
• Perform routine system maintenance tasks, including user management, security configuration, and system updates.
• Coordinate with Salesforce support and vendors to troubleshoot issues, resolve technical problems, and implement upgrades as needed.
• Monitor system performance and usage metrics, identifying areas for optimization and improvement.
• Maintain comprehensive documentation of Salesforce configuration, processes, and procedures.
• Enforce governance policies and security standards to ensure compliance with regulatory requirements and data protection laws.
• Conduct regular audits and reviews of system configurations and user permissions to maintain data integrity and security.

QUALIFICATIONS

• Salesforce Administrator certification required
• Proven experience as a Salesforce System Administrator, with a deep understanding of Salesforce platform capabilities and best practices.
• Strong technical skills, including proficiency in Salesforce configuration, customization, and automation tools.
• Excellent problem-solving and analytical abilities, with the capacity to troubleshoot complex issues and implement effective solutions.
• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and engage with users at all levels of the organization.
• Experience working in the Insurance industry would be an asset

Acera Insurance is the largest independent, employee-controlled brokerages in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.