System Administrator I

Location: Vancouver, BC

Status: Full-time Permanent

Affiliation: British Columbia General Employees’ Union (BCGEU)

Salary range: Job Class 13 ($59,908 - $68,394)

Competition #: B091-24

Application Deadline: November 1, 2024

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too.

We are seeking a System Administrator I to join our team.

The Opportunity

As a System Administrator I, your primary function is to provide front-line information technology support and problem resolution services (Help Desk). Perform a variety of information systems duties related to support of users, computer hardware and software, and network communications. Coordinate the assignment, resolution and tracking of staff requests for assistance with computer/network problems and to correct minor problems as required. Coordinate, install and maintain computer equipment in the Vancouver office and field offices.

Key accountabilities include, but aren't limited to:

1. Answer calls and take appropriate action as the premier help desk contact; provide support for computer related hardware, software applications, and basic network communications;
2. Provide timely support, analysis and resolution for software, basic network communications, and hardware related problems and requests. Refer complex problems and requests to senior technical staff or vendors;
3. Orient and train staff and contracted affiliates (e.g. Local Agents) on the effective use of computer equipment, software applications and the LABC network.

Who We Are

Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk.

The Ideal Candidate

You have:

• Grade 12 education supplemented by degree/diploma in Computer Science or related discipline
• Minimum (1) year relevant experience as outlined in rated requirements
• OR equivalent combination of education and experience

We Offer

A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation including:

• Four weeks paid vacation to start that grows the longer you are with LABC
• An excellent employee benefits package, where premiums are 100% paid by LABC
• A generous defined benefit pension plan
• Support for training and development
• An Employee and Family Assistance program
• The opportunity to participate in various Employee programs (Employee Wellness, etc.)
• Support for a healthy work/life balance
• Generous leave provisions (sick time, special leaves)
• 13 paid statutory holidays
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
• Transit friendly employer for eligible staff to have their commute subsidized
• Dog-friendly offices
• Dedicated Cultural Leave provisions for Indigenous employees
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity, and Inclusion at our workplace

If you are interested in joining us – visit our careers page for the full job posting at https://legalaid.bc.ca/careers and apply now!

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.

Job Types: Full-time, Permanent

Pay: $59,908.00-$68,394.00 per year

Work Location: In person