Surveyor Edmonton (Telephone Interviewer)

Company: Malatest

About Us:

Malatest is one of Canada’s leading social research firms, with four offices across the country. We operate three outbound call centers and are currently hiring remote Surveyors. Proficiency in languages such as French, Mandarin, Cantonese (traditional and simplified), German, Korean, Farsi, and Vietnamese is preferred.

Why Join Us?

At Malatest, we are a dynamic and innovative evaluation and market research organization. We offer flexible work arrangements, including remote work. Our diverse projects across Canada provide a stimulating and rewarding work experience.

Our Commitment:

As a client-focused organization, we prioritize the integrity of our data collection methods. High-quality data is crucial to meeting and exceeding client expectations and maintaining the integrity of our research.

Responsibilities:

As a remote surveyor, your main duty is to engage with the public over the phone using client-provided contact information. While not involving selling, strong persuasion skills are valued to encourage participation and gather accurate data. You will ask structured questions, record responses accurately, and handle all information securely according to Malatest standards. Additionally, you will perform data entry tasks, review and validate collected data to ensure it is complete, accurate, and ready for analysis. Excellent verbal communication skills and strong attention to detail are essential.

Position Details:

1. Contract Start: Mid-January 2025
2. Contract Duration: 6 months
3. Pay: $18.00 per hour
4. Wage increases: If meeting target performance numbers after 250 hours
5. Job Type: Casual
6. Location: Remote
7. Hours: Monday to Sunday, 9am to 9pm local time
8. Minimum Availability: Must provide a minimum availability of 25 hours per week. Shifts and hours vary based on project demands

Ideal Candidates: This role is perfect for individuals seeking part-time work to supplement their income, students, or semi-retired persons. Work hours and schedules may vary based on project demands.

Qualifications:

1. Experience: 1 year in a call center (preferred)
2. Technical Skills: Proficient with multi-line telephones and computer-assisted telephone interviewing systems
3. Communication Skills: Exceptional interpersonal communication skills in English required
4. Language Proficiency: Proficiency in other languages is an asset

Requirements:

1. Computer hardware: You are to provide your own Windows operating system computer and equipment (headset, keyboard, mouse, etc.)
2. Technical Skills: Minimum typing speeds (30-35 wpm) and basic computer skills are required to access the remote platform and complete surveys
3. Internet: You must have an internet speed of 40 mbps

Equity and Inclusion: We encourage applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. For reasonable accommodation requests, contact HR@malatest.com.