Surveillance Operator - Opérateur de surveillance

About us:

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

Position Overview:

We are currently seeking a diligent and technologically adept Surveillance Operator to bolster the safety and security protocols of our establishment. The ideal candidate will have a keen eye for detail, exceptional analytical skills, and an existing understanding of gaming operations. This pivotal role involves comprehensive monitoring of our advanced video surveillance systems to identify potential security breaches, illegal activities, and ensure the welfare of our guests and staff.

Shifts available:
Full-time: Saturday to Wednesday 8:00 am - 4:00 pm
Part-time: Friday and Saturday, 4:00 pm - 12:00 am

What we have to offer:

• Competitive compensation
• Flexible schedule options
• Discounts on food
• Comprehensive paid training
• Opportunities for career advancement
• Free parking
• Company-wide events
• Playground Cares volunteer opportunities

Key Responsibilities:

• Monitor and analyze gaming tables, cash handling areas, and EGD machine operations through our video surveillance technology to detect any irregular activities or deviations from standard operational procedures.
• Ensure written incident reports are comprehensive, clear, and precise. Spelling, grammar, and punctuation are essential in this position.
• Written incident reports will adhere to the surveillance department standards, serving as reliable documentation for internal review and regulatory compliance.
• Ensure compliance with gaming regulations and internal control procedures, promptly reporting any discrepancies or suspicious activities to the appropriate management.
• Collaborate with gaming floor staff and management to prevent and detect attempts at theft, cheating, or other unlawful activities.
• Conduct video reviews and investigations of specific incidents, providing accurate and detailed reports for use in potential legal or disciplinary actions.
• Maintain a comprehensive understanding of games, payoffs, odds, strategies, and cheating methods to monitor and evaluate gaming activities effectively.
• Work closely with law enforcement and regulatory agencies as required, providing evidence and supporting investigations related to gaming activities.
• Ensure the proper functioning of surveillance equipment, reporting any malfunctions to the technical team for immediate resolution.

Requirements:

• Proven experience in surveillance, preferably within a gaming environment.
• Familiarity with gaming operations, gaming regulations, and common cheating methods.
• Strong analytical and critical thinking skills, with the ability to make quick and informed decisions.
• High level of integrity and discretion in handling sensitive information.
• Proficiency in surveillance systems and related technologies.
• Excellent observational skills, with the ability to monitor multiple areas simultaneously.
• Effective communication skills, both written and verbal, for compiling reports and coordinating with team members and external agencies.

Join our team and become a vital part of an exceptional journey. Here, your unique talents and ambitions will flourish, finding the perfect environment to thrive. Apply today!