Supported Living Case Manager

The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

Department: Case Management

Job Category: Affordable Housing

Position Type: Full Time

Schedule: Weekdays

Location:

Position Summary

Reporting to the Coordinator of Affordable Housing, Case Managers at Bridgeland, Sundial and Greenview Rise work with clients housed in our affordable housing units to develop goals around independent living and toward graduation from services. Case Managers will work with clients exiting emergency shelter to help them get set up in units and work closely with them to prevent feelings of isolation and loneliness. Case Managers will apply creative solutions to problems that occur, will keep current with upcoming events and opportunities to increase the community aspect of the supported living program.

Time Commitment

40 hours per rotation with 5 days on and 2 days off. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities

1. Case Planning:
   1. Develops a comprehensive client-driven case plan
   2. Completes a client driven assessment to determine motivation and areas of change
   3. Monitors progress towards goals in regularly scheduled sessions
   4. Evaluates and adjusts case plans as needed and necessary provides documentation
   5. Empowers clients to become involved in their own planning and goal setting
   6. Refers clients to appropriate resources to assist with meeting goals
   7. Identifies problem areas for the client during independent living (i.e. hoarding, addictions, ADLs, and IADLs, etc.) and works with the client to overcome those barriers.
2. Training Programs:
   1. Evaluates the program for effectiveness and producing changes in client behaviors
   2. Establishes and coordinates day and/or evening programs; schedules outside service providers and volunteers
   3. Participates in training deemed necessary for the position
3. Recordkeeping and Reporting:
   1. Maintains client files to include conversations, progress towards goals and documentation of any incidents
   2. Reports critical incidents immediately to the Manager of Housing
   3. Collects data necessary to meet funding requirements and statistical reports
   4. Completes weekly reports and client file reviews with the Manager of Housing
   5. Completes thorough apartment checks with all residents of the supported living program on a schedule reflective of their assigned tier level
4. Facility Responsibilities:
   1. Ensure that the common rooms are clean at the end of every shift. This includes light housekeeping duties such as sweeping and mopping.
   2. Kitchen duties including food preparation and cooking
   3. Ensures that all events held in common areas are booked, communicated and cleaned up afterwards.
   4. Attend monthly progress review meetings with the Manager to discuss successes, opportunities and challenges
5. Community Partnerships:
   1. Must attend community meetings or committees as required by the Manager of Housing
   2. Learn and disseminate knowledge of community programs that will help our clients achieve independence.

Required Competencies and Qualifications

• Bachelor's degree (B.A.) in Social Work, Counselling or Psychology is an asset but not required
• 1 – 2 Years Case Management Experience
• Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
• Ability to develop relationships with a wide variety of services stakeholders.
• Knowledge of community resources available throughout Calgary.
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
• Strong strategically-focused analytical skills, good common sense; and capacity to provide leadership
• Well-developed interpersonal, conflict resolution and negotiating skills
• Strong problem-solving skills and the ability to improve projects, programs and processes
• Excellent communications skills, both verbal and written
• Proficient in Office365 and Microsoft Office Suite 2016
• Eager to learn new systems and adopt improved best practices
• Must demonstrate initiative and work autonomously
• A genuine commitment to the mission, vision, values, and work of the agency.

Required experience

• Experience working in distress and/or high-stress situations, which may include emergency response.
• Experience working in a shift work environment preferred
• Volunteer or work experience in the community with high risk and vulnerable populations.
• Strong customer service orientation would be ideal
• Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations.
• The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear.
• Resourcefulness and knowledge of community.

Working Conditions

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

Why the DI?

The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:

• RESPECT: Our actions honour the rights, differences, and dignity of others
• COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
• KINDNESS: We accept each person’s uniqueness with compassion and empathy
• WELLNESS: We promote, provide and support holistic wellbeing
• ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

What we Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type. Some of the employer-paid group benefits include:

• Sick days
• Wellness days
• Extended Health & Dental coverage
• Employer Matching RRSP Program
• Homewood EFAP
• Life Insurance and Accidental Death & Dismemberment (AD&D)

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

Vulnerable Sector Check

A satisfactory vulnerable sector clearance is require prior to resumption at the DI.

Alberta Living Wage Employer

The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to hr@thedi.ca.