Support aux Développeurs, Gaming Services/Developer Support Engineer, Gaming Services

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The opportunity

In this role, you'll be devoting your expertise in SDK Integration, live services and object-oriented programming to approach technically demanding challenges. You will be working at scale with real-time voice communications services. Your advanced debugging skills and experience in troubleshooting SDK integration issues will be crucial in this role. You'll be tasked with both resolving complex issues directly and leading technical dialogues to drive quick and efficient resolutions. Whether providing comprehensive consultations and tests for customers or responding to their live issues as part of an incident group, you’ll be the difference between success and failure for some of the biggest titles today. You'll provide comprehensive solutions for customers, and respond to critical integration issues, bugs and incidents as part of a customer-facing developer support engineering team, significantly impacting the success of major game titles in today's market.

If you have senior-level experience in a fast-paced technical support environment, possess meticulous attention to detail, and are passionate about live operations, we encourage you to apply.

What you'll be doing

• As a Senior Developer Support Engineer, you will be working with some of the biggest names in the gaming industry, helping our customers succeed by providing expert support for our Unity Services Product Suite. You'll focus on assisting customers in integrating the various Services SDK and associated services into their Unity projects.

What we're looking for

• Demonstrable experience with an object-oriented programming language including C# and C++
• Experience either integrating third-party SDKs into existing projects or a history of supporting customers to integrate an SDK into their projects
• Intermediate to expert-level experience with the Unity engine
• Understanding of network protocols (UDP, TCP)
• Familiarity with real-time communication protocols (RTP, SRTP)
• Ability to troubleshoot complex technical issues
• Passion and curiosity for games and gaming technology
• Excellent customer service skills

You might also have

• Experience working in the gaming industry, ideally on systems for online games
• Experience working with game engines, particularly the Unity editor but also Unreal.
• Eagerness to learn new technologies and tools

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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