Supply Chain and Fulfillment Manager

The Opportunity:

The Manager, Supply Chain and Fulfillment oversees a team supporting the Supply Chain for our customers including the order management and fulfillment processes. This role collaborates with the customer to ensure that we are enabling Maple Leaf’s growth strategies by providing the highest level of service (on time and in full), while relentlessly pursuing process and supply chain efficiencies, to deliver our products to our consumers at the best value possible. This entails collaborating with both internal and external stakeholders to optimize the customer order process, deliver service level commitments, increase palletization, and proactively mitigate distressed sales.

Any MLF team member interested in being considered for this role are encouraged to apply online by November 27. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Manage a team supporting the order management and fulfillment processes for assigned customers, ensuring that orders are entered, confirmed, and shipped according to customer requirements and service level expectations.
• Responsible to deliver world class performance on key performance indicators (KPIs) such as fill rate/On Time and In Full (OTIF), customer fines, order cycle time, unitization, forecast accuracy. Lead projects that proactively look for continuous improvement opportunities within MLF’s Supply Chain and Fulfillment systems and processes.
• Create a culture within the team that prioritizes innovative ways of working to improve our delivery of customer satisfaction as top priority.
• Build and maintain strong relationships with customers, internal departments, and third-party logistics providers, and proactively communicate and resolve any issues or opportunities that may arise.
• Act as the primary contact for the customer’s supply chain leadership to drive strategic and/or process changes across MLF’s supply chain.
• Analyze customer demand patterns, inventory levels, shelf life, and forecast accuracy, and provide input and recommendations to the demand planning and supply planning teams to optimize the supply chain efficiency and effectiveness.
• Negotiate with customers on the allocation of inventory that has dropped below minimum remaining shelf life and ensure that the inventory is utilized in a timely and profitable manner.
• Lead, coach, and develop a team, providing them with guidance, feedback, and support to achieve their performance goals and career development.
• Ensure compliance with all company policies, procedures, and standards, as well as with all applicable laws and regulations.
• Additional responsibilities may be assigned based on business needs.

What You’ll Bring:

• Post-secondary education in business, supply chain, or related field, or equivalent combination of education and experience.
• Minimum 5 years of experience in supply chain, preferably in the food industry.
• Minimum 2 years of experience in leading and managing teams.
• Strong knowledge of supply chain principles and best practices, including demand planning, supply planning, inventory management, and logistics.
• Proficient in Microsoft Office applications, especially Excel, and ERP systems, preferably SAP.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
• Strong analytical, problem-solving, and decision-making competencies.
• Ability to remain composed and adaptable while juggling multiple demands and performing under pressure.
• Customer-focused, results-oriented, and collaborative mindset, with the ability to drive continuous improvement and innovation.

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

About Us:

We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

• We are carbon neutral.
• We are one of the only food companies in Canada to set science-based targets.

We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

A diverse and inclusive work environment

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong, values-based culture

Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.

• Doing What’s Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at accommodations@mapleleaf.com.