Supervisor - Water Billing, Collections & Payment Processing - Full-Time

The Corporation of the City of Thunder Bay

has a rewarding opportunity for a

Supervisor – Water Billing, Collections & Payment Processing! (Full-Time)

Work Location: Thunder Bay

Thunder Bay is the largest community on Lake Superior. With a census metropolitan area population of 123,258 (Census 2021), it is the most populous municipality in Northwestern Ontario. Deeply rooted with European and Indigenous cultures, Thunder Bay is the sixth most culturally diverse community of its size in North America. The community values a high quality of life and promotes a clean, green, beautiful and healthy community that provides economic opportunity, respects diversity and provides affordable and safe neighborhoods that are accessible to all.

As a four-season outdoor paradise, Thunder Bay is the sunniest city in eastern Canada with an average of 2121 hours of bright sunshine each year. It is also one of the most dynamic "Cultural Capitals of Canada". Residents and visitors of Thunder Bay enjoy the harmony of a city rich in wide-open green spaces, parks and wilderness - and a major centre for visual and performing arts, and culture.

If you truly enjoy the advantages of work-life balance that a smaller city provides in a large organizational setting, then come join us!

The Opportunity

As the Supervisor Water Billing, Collections & Payment Processing, you will be responsible for the coordination of the water meter reading, billing and collection functions, payment processing and related accounting and financial reporting responsibilities of the Revenue Division. This role will be under the general direction of the Manager, Billings & Collection Services.

Ideal Candidate

The ideal candidate will have the following:

• Degree in business or public administration, commerce or a related discipline;
• Professional accounting designation;
• Previous supervisory experience, preferably in a unionized environment;
• Thorough knowledge of regulations/legislation and processes related to water meter reading, billing and collection functions;
• Ability to establish and maintain effective working relationships with private and public officials, direct reports, co-workers and the general public;
• Basic skill level in word processing software and an intermediate skill level in spreadsheet software.

Why Work for the City of Thunder Bay (CTB)?

When you work for the City of Thunder Bay, you are part of our team, and here you can:

• Experience your importance;
• Unleash your potential;
• Know your work matters;
• Embrace diversity;
• Make a difference;
• Join a dedicated team;
• Build community.

Great Tangible Benefits

As an employee with the Corporation, you will be in receipt of the following amazing benefits:

• Great competitive salary and fantastic matching pension plan;
• Great paid vacation and holidays;
• Strong health benefits coverage – employer paid health, vision, & dental benefits;
• Excellent life insurance & accidental death & dismemberment insurance (2 times your annual salary);
• Fantastic employee family assistance program (EFAP);
• Great employee wellness program;
• Supportive career progression opportunities;
• Great corporate training & leadership development;
• Great tuition reimbursement program (continuous learning);
• Voluntary leave purchase plan;
• Great teamwork environment.

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment.

Please Note: Application reviews begin immediately, continuing until the position is filled and may close at any time.