SUPERVISOR - SLOTS

Overview

The Slots Supervisor is responsible for creating a memorable experience for our patrons by responding to escalated patron issues on the gaming floor, handling large jackpot payouts, and supervising frontline staff.

Responsibilities

1. Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
2. Responsible for supervising Slot attendants on assigned shift within assigned section.
3. Assists in training, counseling, scheduling and evaluating Slot attendants.
4. Handle employee and customer complaints and disputes.
5. Promotes positive customer service, safety, security and creates a friendly atmosphere.
6. Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
7. Monitor currency transaction reporting requirements.
8. Safeguard against theft and ensures the security and integrity of all casino property.
9. Report developments that may affect the casino operation to the Slot Shift Manager.
10. Ensures compliance with all gaming regulations.
11. Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures.
12. Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
13. Other duties as assigned.
14. Lives the Brand.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

1. Post-secondary education in a relevant field.
2. One or more years of experience in a leadership role.
3. Strong managerial skills and familiarity with a high-volume, fast paced, shift-work environment.
4. A working knowledge of computer software and the ability to learn new software and systems.
5. Excellent organizational, interpersonal, analytical, communication, and problem-solving skills.
6. The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

SKILLS

1. Analytical, observational, organizational, interpersonal and communication skills.

PHYSICAL DEMANDS

1. The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
2. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
3. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.