Supervisor, Patient Support Services

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

Reporting to the Sr. Manager Patient Support Services, the Supervisor is responsible for ensuring a high level of customer service satisfaction within the provisions of the Housekeeping, Linen and Transport Services of the Hospital in a unionized environment. This position is the primary point of contact for all service issues related to Housekeeping, Linen and Transport Services. The Supervisor is responsible for providing day to day supervision to front-line Housekeeping Aides, Patient Service Aides, Linen Porters and Transport Aides within the department. This position is responsible for ensuring that adequate staffing levels are maintained to ensure the efficient operation of the department. The Supervisor will also be responsible for leading, training and managing a diverse workforce within a 24/7 operation which provides service across the entire Hospital.

Here's What You'll Love

• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.

Here's What You Get to Do:

• Acts as the primary customer service contact on Housekeeping/Linen/Transport/Waste Management related matters to patients, families, nursing and other staff in the Hospital, working collaboratively to achieve a high level of customer satisfaction.
• Maintains a system of seamless delivery of all related services pertaining to Housekeeping, Linen and Transport services.
• Prioritizes and ensures timely completion of service requests.
• Works with Clinical Leaders and departmental managers to ensure Patient Service Aide services are provided to the patient units and cleaning services in non-patient areas meet standards and expectations.
• Assists the Sr. Manager in the development of departmental objectives, goals, policies and procedures as set by Hospital Administrative policies, Canadian Accreditation Standards, and C.S.A. standards.
• Implements and maintains the departmental quality assurance systems.
• Prepares quality assurance reports from inspections and reviews with the Sr. Manager, ensuring a follow up action plan is in place for any deficiencies noted.
• Participate in operational initiatives and technology improvements to improve service level outcomes.
• Responsible for the day to day supervision of staff, including Patient Service Aides, Housekeeping Aides, Linen Porters, CS & TD Transport Aides.
• Provides guidance, leadership and direction to staff through coaching, advising and mentoring to help enable staff to carry out their responsibilities aligning with the departments policies/procedures as well as legislation requirements of the Health Promotion Protection Act, OHSSS Act, WHMIS guidelines.
• Promotes awareness of the occupational health and safety programs, and ensures that the department is in compliance through the department safety audit program.

Here's What You Need:

• Graduate of an applicable Community College level program and/or successful completion of the OHA Environmental Services Leadership Certification Level 1 & 2.
• Minimum 3 years supervisory experience in either Environmental or Facilities Services in the health care field preferred.
• Demonstrated knowledge of environmental health care services and procedures, Infection Control and C.S.A. Standards.
• Familiarization with Housekeeping equipment and instrumentation.
• Demonstrated knowledge of supervising in a unionized environment strongly preferred.
• Understanding infection control measures to ensure cleanliness is maintained and to avoid any cross contamination.
• Ability to work in a fast paced environment where multiple priorities must be managed across three separate departments focusing on specific service needs (Housekeeping, Linen and Transport) responding to customer service issues to ensure concerns are being responded to accordingly.
• A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion.

Employment Type:

• Full Time- 1.00FTE
• Available to work days, mid shift and evenings; 5 shifts per week.

Benefits

• This position is eligible for employee benefits coverage; including health and dental. The full benefits offered will be discussed at the time of position offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

How to Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.