Supervisor Operations

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.

Your groceries delivered. Just like that.

Reporting to the Operations Manager, the Team Leads control and direct all selection, loading, forklift, and support staff to ensure the accurate selection of product to all stores and affiliates.

Actively contribute to a positive, productive, and safe working environment.

• Lead and develop a high performing team, overseeing the day-to-day operations throughout a shift in the Voila Customer Fulfillment Centre (CFC).
• Drive team engagement, development, and retention by connecting team to the Voila vision, encouraging innovation, clear communication, and continuous feedback.
• Support and participate in the recruitment and retention of operational leaders and team members.
• Provide guidance and feedback regarding performance management to facilitate continuous learning and development of team members.
• Maintain a clean, collaborative, and safe work environment.
• Partner with Training Specialist to provide inputs into training content, assessments, tracking and ensure quality and compliance.
• Train teammates where applicable.
• Embed and sustain operational protocols and Standard Operating Policies (SOPs).
• Transfer best practices throughout the organization.
• Oversee the absence management program.
• Partner with Delivery Function to assess daily volumes and planning.
• Partner with Customer Service to understand customer feedback and necessary action items and cascade to team.
• Provide insight to team on importance of product handling and quality.
• Establish a streamlined workflow between operations and delivery functions (day to day) and act as a primary partner within the e-commerce team.
• Work with warehouse management system (WMS) technologies to optimize productivity.
• Establish and maintain high personal involvement, accessibility, and visibility to Fulfillment centre team members.
• Manage/assess issues related to equipment, staffing, and workflow.
• Establish cross-functional relationships (Service Delivery, Customer Service, Inventory etc.) to drive continuous improvement.
• Adhere to and implement all applicable Food Safety program requirements.
• General understanding and adherence of Food Safety Policies or relevant Standard Operating Procedures such as General Health and Hygiene, Allergen Policy, Temperature Checks, etc.
• Any other duties as required.

• 5 years of management experience in a distribution/warehouse setting.
• Proven manager, capable of dealing with all issues that arise from managing people.
• Ability to engage and enthuse a diverse team in a time-constrained environment.
• Experience working in an automated warehouse or manual distribution center environment is ideal.
• Excellent communication skills both verbally and written, with ability to deliver direction and motivation in an effective manner.
• Ability to develop strong working relationships with other internal teams such as Human Resources, Engineering and Resource Planning.
• Strong IT skills are essential, and must be comfortable using various software packages to interpret data.
• High level of integrity and the ability to work independently and as a part of a team.
• Ability to work flexible hours.
• Able to work in ambient, chill and freezer environment.
• Night Shift: Sunday – Wednesday, 8pm – 6am.

We offer a comprehensive Total Rewards package, which varies by role and is designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs go well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Paid Vacation, eligible only after working a set number of hours/days worked.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.