Supervisor, Middle Office Solutions – Treasury

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

About You:

• You have post-secondary education.
• 2-5 years’ experience in Financial Services focused around data entry and cash/payment processing.
• Experience leading teams, mentoring staff and coaching them in their roles.
• Strong customer service skills.
• Experience operating in a fast-paced environment.
• Exceptional attention to detail and ability to multi-task to manage volumes.
• Can work independently and understand when to escalate.
• Ability to learn and follow established policies and procedures.
• Committed team player with excellent communication and interpersonal skills.
• Strong and confident English communication skills through e-mail and phone.
• Excellent Microsoft Office Suite and Outlook skills.
• Familiarity with SWIFT seen as an asset, but not a requirement.

Our Benefits:

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role:

• Support client operations by verifying, reporting and processing activities on their behalf. Our clients are Investment Managers whom we provide time-sensitive services centralized around moving money in and out of their account(s) for various operational purposes.
• Engage our clients in a professional manner and provide dependable service within the confines of daily bank cut-offs/hours by processing daily payments via internal payment system.
• Monitor process flows to ensure deliverables/daily payments are on track, assist where needed and escalate, if required.
• Ensure adherence to controls and procedures while taking a role as a Subject Matter Expert for the department.
• Prepare and oversee end of day transaction reports to circulate to clients and internal departments.
• Set-up and maintain Standard Settlement Instructions (SSI’s) in internal systems.
• Assist and lead performance discussions with junior staff, troubleshoot day-to-day issues, review/adjust work allocations as needed, and represent the group on internal and external calls.
• Oversee a team of Analysts and Senior Analysts supporting them and your Manager while delivering a high level of customer service to your client base.
• Ensure the team is able to work effectively, troubleshoot technical issues and work with the Manager to ensure the team is adequately equipped to service our clients.
• Work on strategic projects, as needed.
• Coordinate with multiple departments across the firm to drive results/complete deliverables.