Supervisor, Letter Carrier, Relief

Job Requisition Id: 187229
Business Function: Delivery Operations
Primary City: Thunder Bay
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: OP 01
Working Hours:
Number of Vacancies: 1
Salary: $69,622
Job Closing Date (MM/DD/YYYY): 01/09/2024

All qualified candidates will be considered; however, preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative, and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

The Supervisor, Letter Carrier, Relief supervises the activities of a team of letter carriers, mail service couriers, and RSMC’s assigned to a Postal station to ensure that proper procedures are followed in the handling and delivery of mail relay bundles and the administration of funds collected.

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Letter Carrier, Relief.

1. Plans, directs and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments. Schedules staff, determines the need for extra relief staff and authorizes overtime when required. Regularly checks on the performance and appearance of delivery employees while on their routes.
2. Measures distances for delivery to new or existing points of call to ensure delivery service requirements will be met. Proposes solutions or changes to delivery routes, if required, and consults with Route Measurement Officers on the changes.
3. Assesses and recommends changes to the provision of relay bundles and drops to ensure the routes are properly serviced and that conveyance costs are minimized.
4. Supervises, coaches and provides guidance and leadership to employees. Trains new employees in their various duties and instructs them in new methods and procedures. Resolves staff issues and consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Discusses various problems and changes in areas such as safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached.
5. Promotes and implements workplace safety and health programs and processes for assigned team. Takes corrective action to rectify unsafe operating conditions.
6. Enters employee, volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets.
7. Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.
8. Reports repairs related to the building, operational equipment and assets to the Manager. Monitors and follows-up with appropriate third party and takes corrective action as required.
9. Maintains good public relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g., broken mailbox, loose dog, construction). Communicates issues with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.
10. Performs other related duties.

Qualifications

Education:

• High School diploma or provincial equivalent (GED) (Equivalent Experience, as defined below, may be accepted in lieu of a High School Diploma).

Experience:

• Minimum 1 year experience managing a team.
• OR Minimum 2 years’ experience working within a unionized environment.
• Working knowledge of Microsoft Office.

Other Candidate Requirements:

• Possess a valid permanent driver’s license (no graduated or temporary license)
• Have a satisfactory safe driving record per CPC’s Driver Safety Program, which includes:

a) Have not received more than 2 moving violations in last 3 years
b) Have not had more than three demerit points assigned in one single violation
c) Have not had license suspension or prohibition of any kind in last 3 years

Assets:

• Post-secondary degree/diploma.
• Experience with distribution processes.
• Experience working in a customer service role (e.g., dealing with customers).

Other Information

Safety Sensitive Positions: This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity: Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities, and visible minorities.

Conflict of Interest: The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation: Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message: Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours:
Make the call: We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
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Ignite our pride: We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.

Our values:
Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
TRUST: I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
RESPECT: I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER: I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do.