Supervisor, Cenovus Energy Hub and Arenas Operations

Position Posting: Supervisor, Cenovus Energy Hub and Arenas Operations (1 Position Available)

Term of Employment: Full-Time, Continuing

Rate of Pay: Out-of-Scope, Band 4

Location: Cenovus Energy Hub

Duties:

The Supervisor, Cenovus Energy Hub operations will provide leadership to operations staff throughout Arenas department including Cenovus Energy Hub, Russ Robertson and Archie Miller Arenas to ensure facilities are operating to a high standard and maintained efficiently and safely.

1. Provide input on bookings and staff scheduling solutions in an effort to meet optimal efficiency.
2. Oversee the general maintenance of all mechanical systems and ensuring that operations staff has a general understanding of all facets of the facility.
3. Lead and manage the safety management system within the facility.
4. Provide guidance to operations staff on: event setup, takedowns, overall event assistance, customer relations; expectations in their daily requirements, team-building, ice condition and overall smooth operation of facility.

Leadership and Supervision

1. Oversee team’s day-to-day operations in providing exceptional customer service experience.
2. Set clear expectations, monitor, evaluate, and ensure performance discussions are being completed.
3. Provide direction to employees by planning, assigning and supervising work.
4. Provide insightful, motivating and constructive feedback, coaching and guidance.
5. Assist in supervising and coordinating the installation, maintenance and breakdown of ice surfaces, meeting rooms, and dry floor events / activities.
6. Encourage an environment that fosters respect and teamwork.
7. Empower individuals and teams to want to do their best.
8. Create and publish employee schedules on a monthly basis; approve time off requests and review daily time sheets for authorization.
9. Undertake the necessary steps involved with the hiring process; train staff and ensure optimal performance from all assigned staff.
10. Supervise the facility through the monitoring of staff, facility checklists, receiving customer feedback and conducting facility inspections and walk-throughs.
11. Ensure proper organization and scheduling of activities as required for the most cost effective and efficient use of assigned staff.
12. Create a culture that values, supports, and reflects diversity, equity and inclusion.
13. Provide assistance to staff if required in an emergency situation.

Safety and Environment

1. Ensure all staff, volunteers, practicum students and contractors are properly trained and can carry out their duties in a safe and responsible manner.
2. Complete department specific orientation for new employees.
3. Educate existing employees on new and updated safety policies and procedures.
4. Develop required Standard Operation Procedures (SOPs) and Safe Work Practices (SWPs).
5. Ensure all safety equipment is inspected on a regular basis.
6. Ensure regulatory and Occupational Health and Safety compliance with all aspects of operations.
7. Ensure all health and safety required training for staff is up to date.
8. Monitor health and safety risks and hazards in the workplace.
9. Advise employees on how to minimize or ultimately avoid risks and hazards in the workplace.
10. Train all employees to manage, monitor and improve the health and safety standards in the workplace.
11. Assign and supervise monthly health and safety inspections.
12. Assist with the creation and management of health and safety monitoring systems and policies in the workplace.
13. Assist in managing emergency procedures (such as fire alarm drills) and organizing emergency teams such as fire marshals and first aiders.
14. Manage incidents and respond according to established Emergency Response Procedure.
15. Offer general health and safety advice to all employees by facilitating safety meetings.
16. Provide directive to the staff on evenings and weekends during emergency situations and incidents.
17. Conduct incident investigation and follow-up corrective actions.

Budget Management

1. Assist with forecasting future budget needs – salaries and departmental needs.
2. Suggest spending improvements that increase profits and reduce costs.
3. Work with Manager, CEH to monitor and control the budget, ensuring expenditures and revenues are in compliance with sound financial management practices and budget plan.
4. Follow purchasing procedures that are compliant with the City’s purchasing policy.
5. Monitor performance and seek efficiencies; seek opportunities for cost-saving measures.
6. Understand the implications of financial decisions and impact on the department.

Communication and Customer Service

1. Build cohesive relationships with suppliers, contractors, and other City Departments with a strong focus on customer service.
2. Respond to complaints and inquiries from the public, maintain good public relations and a high quality of service to the public.
3. Ensure all facility stakeholders and leaseholders are provided with information prior to any disruption of facilities.

Operation

1. Responsible for ice quality, ice operations & routine maintenance of CEH ice surfaces.
2. Ensure that facility is clean and ready to serve user groups through regular spot checking of facility including washrooms, stands, supplies and general look and feel.
3. Create Request for Quotes as required by the Cities Purchasing Policy.
4. Troubleshoot problems for all operational systems within the facility, mechanical, electrical, plumbing and security.
5. Perform as Acting Manager when required in the absence of the Manager, Cenovus Energy Hub and Arena’s.
6. Oversee the delivery of in-house and contracted projects.
7. Research and provide recommendations on new technology that may improve operational efficiency.

Other Related Duties As Required

Schedule: The position is office based but periods of time will regularly be spent throughout the facility. Normal working hours are between 8:00 a.m. – 5:00 p.m. with the occasional requirement to work outside these standard hours. This position is required to work in the evenings and weekends, including some on call hours. This position may be required to be on-site, with minimum notice, in emergent situations. This position needs to be accessible to employees who are working shift work to answer questions and concerns.

Qualifications:

1. Completion of a one-year post-secondary certificate in Recreation Facility Maintenance and Management from a recognized institution.
2. A minimum of three years’ experience working in recreation facility plant operations and maintenance.
3. Accreditation in Recreational Facility Maintenance, and Rink Operations.
4. Pool Operations considered an asset.
5. 3 years of related work experience with facility ‘ice operations.’ Thorough working knowledge of equipment, materials, and supplies related to recreation facility maintenance required.
6. Arena Operations Level 1 & level 2 an asset.
7. Building Maintenance Level 1 & level 2 an asset.
8. A combination of education and directly related work experience will be considered.
9. Must have excellent communications skills.
10. Must be proficient with computers with basic to intermediate knowledge in Microsoft Suite including: Word, Excel and Outlook.
11. Ability to establish and maintain effective working relationships with the public, contractors, and other City employees.
12. Ability to maintain a high standard of ethics and confidentiality.
13. Ability to communicate effectively verbally and in writing, and to deal with complaints in a tactful manner.
14. A valid Class 5 Driver’s License registered in Alberta or Saskatchewan with an acceptable Driver’s Abstract is required.
15. This position may be required to operate a personal or municipal vehicle for business purposes.

Pre-Employment Requirements:

1. Satisfactory Criminal Record Check
2. Successful applicant must provide proof of qualifications
3. Applicants with international education will be required to include an Academic Credential Assessment with application

Closing Date:

April 17, 2025

Posting Type:

Internal & External

Application Information:

The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.