Supervisor - 24HS24A

The Opportunity

Lethbridge Family Services (LFS) is seeking a supervisor to join our team! This position provides HCA personnel management through support and supervision. The supervisor supervises a team of health care aides, ensuring that quality client care is provided.

You will receive ongoing support from a dynamic and skilled team and LFS is a great place to grow your career.

In addition, we offer:

• a flexible work week to support life-work balance,
• a discounted cell phone plan, and discounts on gym membership and personal insurance,
• a welcoming, inclusive work environment where people thrive.

Who we are:

Lethbridge Family Services is an accredited social service organization that provides health and social services to over 9,000 individuals and families in more than 30 communities in southwestern Alberta. We have more than 350 employees who provide professional services aligned with our values of respect, integrity, and compassion.

Position: SUPERVISOR – Temporary 6 months

Department: HOME SERVICES

Hours: 35 hours per week – days, some evenings, and weekends

Key Responsibilities:

• Supervise workers: communicate job expectations to develop positive worker outcomes, plan, monitor, and assess job results, conduct annual performance evaluations, provide coaching or progressive discipline to improve job performance.
• Develop personal growth opportunities for team members.
• Recruit, interview, hire, and train new workers.
• Assist with the coordination of special events – planning, coordination, development, implementation, and evaluation of all events.
• Support workers on wellbeing-related matters, workloads, or other worker concerns and situations negatively impacting worker wellbeing.
• Respond to crisis situations.
• Prepare and submit reports.
• Assess program strengths and identify areas for improvements.
• Organize and deliver programs and activities.
• Ensure that client services are delivered consistently and seamlessly.
• Ensure that services are provided in a manner that respects diversity and inclusion.
• Investigate incidents and concerns; identify, implement, and monitor appropriate corrective actions.
• Protect the health and safety of workers, communicate hazards, monitor worker compliance with safe work procedures and legislative requirements, report all safety concerns and incidents.
• Complete unusual occurrence reports and root cause analysis.
• Support schedulers with scheduling duties, provide back-up assistance and problem-solve complex scheduling challenges.
• Conduct field visits with health care aides, clients, and clinical care coordinators.
• Approve overtime according to accepted processes.
• Deploy necessary resources to ensure that all shifts are covered, and client care is maintained. Plan and schedule workers according to client needs, organizational processes, and funding requirements.
• Conduct team meetings.
• Monitor worker qualifications and assign required training.

Qualifications:

• A degree or diploma with a major in business administration, health care administration, nursing, or practical nursing. Current, active registration with a professional licensing body (CLPNA, CARNA) is considered an asset.
• A combination of education and experience will be considered.
• A minimum of 5 years of experience in the health care field.
• Excellent customer service skills, including the ability to professionally communicate verbally and in writing with HCAs and team members.
• Proficient in computer applications including Microsoft Office, including excellent keyboarding skills. Experience with Alaya care or other scheduling software an asset.
• Excellent communications skills including ability to document clearly and accurately, active listening, convey verbal and written messages respectfully and professionally.
• Excellent organizational skills, including time management, ability to manage multiple demands, and effectively prioritize.
• The successful candidate will be required to provide a Police Information Check, including the Vulnerable Sector.

Start date: ASAP

Application deadline: Until a suitable candidate is found

Please submit, in confidence, a resume and cover letter referencing job posting 24HS24A and where you viewed our ad:

Contact Person: Allyn Nelson

Web: lfsfamily.ca

We thank all candidates for their interest, however, only those selected to continue in the process will be contacted.

Lethbridge Family Services is an equal opportunity employer.