Supervisor - 24/7 Programs

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

Our Values

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

What Trellis Offers

• Flexible Health & Wellness Benefits
• RRSP Group Savings Plan
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Consistent Training & Development Opportunities
• Diversity and Inclusion embedded into everyday practice.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

The Supervisor acts as a resource and coach to program staff, specifically relief, overnight, and practicum students through knowing and leveraging team member's strengths, development areas, and motivations, while fostering healthy team dynamics and workplace culture.

• Actively engage in the case management of each youth in the program ensuring compliance with CAC standards and that needs of each youth and family are being prioritized and monitored on an ongoing basis.
• Complete ongoing audits of client files to ensure compliance to CAC standards and case management priorities are being executed.
• Promote a culture of engagement, high performance, accountability, and continuous improvement through leadership and modeling Trellis values.
• Develop, supervise and retain relief and awake overnight staff to meet service delivery needs. Complete ongoing audits of Relief, Overnight, and Student personnel files to ensure compliance with employment expectations.
• Actively contribute to healthy team dynamics while fostering an environment conducive to integrated service delivery
• Act as an ambassador, representing our purpose, vision, values and desired outcomes in your day-to-day work.
• Develop and deliver client-centered initiatives, programs, and activities that enhance community and Natural Support involvement.
• Ongoing program orientation, training, and development of frontline staff
• Provide support to ensure various frameworks and models (Natural Supports, Trauma-Informed Care, Circle of Courage, Caregiver Support Model) are incorporated into the programing and case management practices in the program.
• Write and/or edit Reportable Incident Reports, AWOL's, Service Plans, and Progress reports.
• Interview, supervise, schedule, and orient Practicum Students
• Provide support and insight to the Leadership Team to ensure service delivery implementation align with contract requirements, portfolio scope of practice and organizational purpose, vision, and values.
• Coach, engage and model respectful and appropriate relationships, professional boundaries and program expectations with youth and all members of the team.
• Create a stable and consistent environment (i.e., routine, strong engagement with youth etc.) conducive to ongoing learning.
• Ongoing maintenance of the property, ensuring the home is in livable conditions for young people.
• Manage monthly household budget.
• Other duties as required.

• A degree or diploma in Human Services field (Child & Youth Care, Social Work, Justice Studies, etc.). Equivalencies will be considered.
• At least three (3) years of experience in the Human Services field, specifically working with youth and families.
• Strong communication skills, both verbal and written along with computer literacy.
• Strong relationship building skills and a good understanding of working with vulnerable youth with challenging behaviours.
• Organized, self-motivated and able to work with a team and independently.
• Commitment to continual professional and personal development.
• Valid driver’s license, current Driver’s Abstract and reliable vehicle with 2-million-dollar liability insurance.
• First Aid/CPR and Suicide Intervention (a requirement prior to commencement).
• Successful candidate must have a clear Police Check including Vulnerable Sector Check, and a Child Intervention Record Check.