Strategic Service Delivery Analyst

Are you a strategic thinker with a passion for enhancing service delivery and building strong relationships? Join our Compliance, Learning, and Innovation (CLI) team within Safety Codes, Permits, and Inspections (SCPI) and play a pivotal role in ensuring the safety and progress of our vibrant city. We're seeking a dynamic and collaborative individual to join our team as a Strategic Service Delivery Analyst. In this pivotal role, you will develop and implement a program to manage interdepartmental inquiries and concerns, ensuring timely and effective resolution. You will have the opportunity to lead and mentor a team, drive organizational development, and contribute to the City's long-term strategic plans. If you are a proactive problem-solver with a commitment to fostering collaboration and continuous improvement, we encourage you to apply!

As a Strategic Service Delivery Analyst, you will be instrumental in creating and managing a program that streamlines interdepartmental communication and issue resolution. This involves overseeing the intake, processing, and tracking of inquiries, ensuring that stakeholders are promptly engaged and receive timely follow-up. You will lead initiatives to improve operational effectiveness, analyze data to identify trends and areas for improvement, and provide guidance and mentorship to a team. Your work will directly impact the efficiency and effectiveness of City services, contributing to a positive experience for both internal teams and the community we serve. This role offers a unique opportunity to shape processes, foster collaboration, and make a real difference in how the City of Edmonton operates in the developing built environment.

What will you do?

• Create/develop a program to encompass the vision for a construction site safety program, managing construction related inquiries and complaints
• Champion the design and implementation of an innovative program that addresses construction-related inquiries and feedback
• Foster collaboration with essential regulatory partners (e.g., Community Standards, Development Compliance, Occupational Health & Safety) to enhance communication and problem-solving, encouraging diverse perspectives and creative solutions to complex challenges
• Facilitate meaningful engagement with diverse stakeholders, including community members, internal City Staff, and Councillors, to support effective action
• Utilize data and information analysis to identify key areas for focus and streamline processes in a way that is responsive and equitable
• Harness data analytics to evaluate program effectiveness, identify trends, and inform data-driven decisions for continuous improvement
• Promote continuous improvement by monitoring operational effectiveness and advocating for impactful recommendations
• Address escalated inquiries with empathy and expertise, providing thorough responses and working towards equitable resolutions
• Foster accountability by working alongside stakeholders to meet commitments outlined in agreements and terms of reference
• Engage proactively with business associations and community leagues to understand and address community needs
• Support team member growth through coaching, feedback, and goal setting, building a supportive and high-performing team environment

Qualifications

• An undergraduate degree in the field of Management, Business, Public Administration or related field
• Minimum 2 years experience Supervisory/management, Executive Risk Management, and conflict resolution courses with demonstrated competency in community/organizational development
• A minimum of seven (7) years of progressively responsible experience in a combination of: strategic/operational business planning, working with corporate performance measures and budgets, policy development and leadership and project management experience

Skills Required for Success:

• Experience with supporting community, public engagement, community action plans, and committee development
• Excellent communication and interpersonal skills, including written, research, and analytical skills
• Ability to develop collaborative working relationships with internal and external stakeholders
• Proven planning and organizational skills, including the ability to meet deadlines
• Proficiency in computer software programs, including Google Suite
• Creativity and innovation to inspire new approaches in addressing issues and opportunities
• Superior interpersonal skills and social intelligence, ability to collaborate and integrate with diverse stakeholders
• Ability to negotiate roles and responsibilities shared between the position and external stakeholders
• Superior spoken and written communications skills (provide presentations, facilitate workshops, write reports and other documents)
• Political, financial, and community leadership acumen
• Ability to design approaches that are respectful and maximize inclusion and community participation
• Excellent time management skills
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Applicants may be tested

Conditions of Employment:

• Hire is dependent on a Police Information Check (PIC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Valid Alberta Class 5 driver's license (or provincial equivalent)
• You will be required to arrange your own transportation for use while on City business. Where appropriate, you will be reimbursed for expenses related to that travel in accordance with City of Edmonton policy. You will be required to obtain business auto insurance
• Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE), such as wearing steel toed boots, is a requirement for this position

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits here.

Up to 1 permanent full-time position

Hours of Work: 33.75 hours per week

Salary Range: $51.171 - $65.301 Hourly $90,150.51 - $115,044.04 Annually

Talent Acquisition Consultant: PO/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Strategic Planning Analyst III

Posting Date: Mar 31, 2025

Closing Date: Apr 14, 2025 11:59:00 PM (MDT)

Number of Openings (up to): 1 - Permanent Full-time

Union: CSU 52

Department: Urban Planning and Economy

Work Location(s): 3rd Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4