Strategic Partner Manager

About the Team

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About the Role

Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into Senior Manager, Regional Partner Strategy on our Strategic Partner Management team.

You’re excited about this opportunity because you will…

• Manage merchant relationships across your book of business, while building towards the team's goals
• Present quarterly business reviews that highlight wins and opportunity areas for your merchant accounts
• Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
• Use data to test daily operational processes to keep our merchants efficient
• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

We’re excited about you because…

• You have 4+ years of experience in a client-facing sales/account management role or related experience
• You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
• You are a thoughtful, merchant-first thinker who can create data-driven recommendations using Excel (can maintain complex spreadsheets) and Google Sheets
• You navigate sales tools with ease (Salesforce, Sales Navigator)
• You happen to also be fluent in French (not required)