Strategic Information Manager

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at

SUMMARY

The Strategic Information Manager is responsible providing business support in areas including but not limited to service delivery governance, service level performance measurement, management of account level change process, identifying and developing value creation opportunities for the client.

KEY DUTIES & RESPONSIBILITIES

Governance

• Ensures data accuracy, consistency, and integrity by implementing data validation procedures and troubleshooting inconsistencies in datasets
• Participates in client meetings to discuss client requirements. Develops and recommends solutions for client requirements. Facilitates the execution of client requirements with the account or product line team and the client
• Audits account and product line team’s work execution to ensure compliance with factors including but not limited to internal processes and service delivery obligations
• Collaborates with relevant stakeholders to ensure data integrity of operations data within applicable databases for assigned account
• Identifies solutions to implement changes in internal processes and technologies for the assigned account. Collaborates with the account and product line team to implement changes

Service Level Performance Measurement

• Designs and maintains self-serve interactive dashboards and reports using BI tools (e.g., Power BI) to provide actionable insights on facility operations, energy usage, and maintenance performance
• Develops and monitors key performance indicators (KPIs) related to facility operations, such as energy efficiency, asset uptime, work order completion rates, and budget adherence
• Conducts competitive analysis and benchmarking studies to compare operational performance against industry standards and identify areas for improvement
• Collaborates with the client and account or product line leaders to identify and establish performance metrics, baseline levels and improvement targets
• Implements and communicates performance metrics, expectations and requirements to account and product line team
• Compiles, monitors, measures, analyzes and reports performance results
• Conducts root cause analysis and identifies business issues contributing to performance gaps
• Recommends solutions to remediate performance gaps and resolve business issues
• Collaborates with account and product line leaders to develop action plans to remediate performance gaps for and resolving business issues
• Monitors action plan for progress

Management of Account Level Change Process

• Recommends and implements process changes based on data insights to optimize facility management workflows and improve service delivery
• Provides business support for account level changes to meet client requirements by identifying impact and process changes
• Owns the building change process and oversees stakeholders affected by the resulting service level changes, ensuring timely process adherence
• Conducts analysis including but not limited to process analysis and service delivery impact
• Collaborates with relevant stakeholders to amend master services agreement

Value Analysis

• Works closely with facility managers, operations managers, engineers, and senior leadership to identify business requirements and tailor analytics solutions to meet operational goals
• Analyzes operational data to identify cost-saving opportunities, improve resource allocation, and enhance overall efficiency
• Conducts value analysis, identifies, develops and recommends value creation and efficiency opportunities based on findings as well as understanding of clients’ business strategy and needs
• Creates and submits business cases for account and product line leader approval
• Participates in client meetings with the account and product line leader to obtain approval of recommendation
• Develops roadmaps to achieve client requirements for greater value creation. Develops and recommends options to support the implementation of roadmaps

Process Improvement & Strategic Initiatives

• Utilizes statistical models and machine learning techniques to forecast equipment failures, energy consumption trends, and budget variances to support proactive decision-making
• Supports environmental initiatives by analyzing data related to energy consumption, and sustainability initiatives across the portfolio
• Supports process improvement efforts. Conducts business process audits and analysis to determine process effectiveness and to identify areas for improvement. Participates in the review, development and refinement of business processes. Leads the implementation, facilitates the adoption of processes and monitors for compliance for the assigned account
• Supports strategic initiatives by conducting value analysis, recommending solutions and developing plans to achieve desired results. Monitors the execution of strategic initiative plans to ensure proper execution and achievement of desired outcomes
• Supports innovation initiatives through activities including but not limited to maintaining current awareness of industry trends and practices, conducting analysis, utilizing out-of-box thinking to develop and recommend innovative solutions
• Participates in Strategic Information Management Council to share best practices. Leverages and implements best practices within assigned account

Reporting and Analysis

• Aggregates data from multiple sources, including Computerized Maintenance Management Systems (CMMS), Building Management Systems (BMS), IoT sensors, and financial systems to create a unified data repository for account operations
• Provides on-demand analytics and reporting support to address emerging business needs or specific inquiries from clients and internal teams (e.g., escalations, BCM events).
• Executes and delivers client reporting and analytical requirements as well as reporting and analysis for quarterly business reviews
• Educates internal teams on BI tools and methodologies, ensuring they can leverage analytics for informed decision-making
• Other duties as assigned

KNOWLEDGE & SKILLS

• University graduation
• More than five years of strategic analysis, business analysis or continuous improvement work experience
• Prior dashboard design and development experience with Power BI or similar Business Intelligence software
• Exceptional business acumen
• Expert level business and strategic analytical abilities
• Creative, innovative, out-of-the-box thinker
• Exceptional problem solving and solution identification and development abilities
• Exceptional organizational, multi-tasking abilities
• Expert level ability to influence and persuade without authority
• Expert ability to establish strong partnerships with the client representatives at the senior management to executive management level
• Exceptional client service orientation
• Exceptional interpersonal skills
• Exceptional verbal and written communication skills
• Exceptional collaborative skills
• Experience with designing workflow automation an asset
• Ability to travel 10% of the time

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.