Strategic Customer Success Manager

Employer Industry: Software as a Service (SaaS) for Rights and Royalties Management

Why consider this job opportunity:

1. Opportunity to work with a leading IP Commerce SaaS platform
2. Chance to contribute to innovative solutions trusted by major global brands
3. Collaborative and dynamic work environment focused on growth
4. Engage with a diverse range of clients and projects
5. Potential for career advancement and professional development

What to Expect (Job Responsibilities):

1. Manage rights and royalties data within the SaaS platform to ensure accuracy and compliance
2. Collaborate with cross-functional teams to enhance product features and user experience
3. Provide support and training to clients on the platform's functionalities
4. Analyze market trends and client feedback to drive product improvements
5. Assist in the development of marketing materials and client communications

What is Required (Qualifications):

1. Proven experience in rights and royalties management or a related field
2. Strong analytical skills with attention to detail
3. Excellent communication and interpersonal skills
4. Ability to work collaboratively in a team-oriented environment
5. Familiarity with SaaS products and technology

How to Stand Out (Preferred Qualifications):

1. Experience working with major brands or in a high-growth tech environment
2. Knowledge of intellectual property laws and licensing agreements
3. Previous experience in client-facing roles or customer support
4. Familiarity with data analysis tools and software

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