Strategic Account Director

At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.

We’re not just offering a job; we’re inviting you to join a groundbreaking team that drives innovation in the tech industry. In this role, you’ll have the opportunity to work on cutting-edge projects with a team that values your unique skills and perspectives. Our supportive and collaborative environment is designed to foster your professional growth and creative problem-solving. With competitive compensation, comprehensive benefits, and a strong commitment to work-life balance, CoLab Software is where your career can truly thrive and make a meaningful impact.

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic and apply even if you don’t meet every single qualification—your potential is what matters most to us.

This position will require occasional travel for on-site team meetings in Newfoundland, Canada, at least twice per year (primarily in December and June) in addition to occasional travel to customer sites. We recognize that travel can involve personal commitments, and we strive to accommodate individual circumstances; however, the expectation is that travel to, and attendance at, the majority of these events is mandatory. Details about travel arrangements and covered expenses will be discussed during the hiring process.

In your role as Strategic Account Director, you will play a critical role in the growth and expansion of existing CoLab customers. You will work with current enterprise customer accounts to achieve business outcomes with industry-relevant solutions. In this role, you build and execute strategies to help land and expand 7-figure accounts. The ideal person for this role is passionate about helping others succeed and cultivating strong relationships.

What you’ll do:

• Build relationships with existing customers and net new strategic accounts.
• Build and execute a robust account strategy and plan to help the customer get the most value possible and CoLab to drive significant revenue growth. This includes deep account planning, mapping, and multi-threaded selling.
• Serve as an expert to your customers as it relates to CoLab and industry best practices.
• Find, qualify, and build opportunities within existing accounts.
• Work in consultation with Account Executive and Customer Success teams on enterprise account expansions and renewals.
• Help drive growth among our customers by understanding their business and technical needs in order to achieve their desired outcomes.
• Manage follow-up conversations and document all activities in Salesforce.
• Travel to customer sites on average 1 week per month.

Who you are:

• Related experience in an Enterprise or Strategic Account role within a SaaS-based business, or an engineering background with strong closing skills.
• Experience working with large enterprise customers for at least 1-2 years (10,000 employees +).
• Ability to understand and analyze use cases and demonstrate a highly technical product.
• A strategic thinker with the ability to navigate complex enterprise sales for a product that is new to market.
• Comfortable with complex account planning and account mapping and selling across multiple departments.
• Committed team player with an ownership mindset and no ego.
• Deeply passionate and self-motivated to achieve goals and results.
• Resilient - challenges excite you and you’re not afraid to overcome roadblocks.
• Excellent communication skills and ability to convey your message.
• Excited to work in a fast-moving startup environment with a lot of change.
• Bonus: have worked with manufacturing clients (including but not limited to automotive, medical device, and hardware/mechanical consumer products).

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