store manager - retail

Title posted on indeed.com: Retail Store Manager

Posted on: April 14, 2025 by Ren's Pets

Job Details

Ren's Pets will accommodate the needs of people with disabilities in the hiring process. Ren's Pets is here for your pet's best life. We have the best people, perks, and pets! At Ren's Pets, we're pet owners too, so we know how important it is to find quality products to keep you and your pet happy. We are passionate about pets and the people they own. Visit us for more information at www.renspets.com!

Position Summary: The Store Manager is responsible for supervising the retail team to ensure customers' needs are met by providing information on pet products and services and overseeing financial, scheduling and inventory processes and procedures within the retail store.

Duties and Responsibilities

• Coaching and motivating the retail team to attain sales goals, with emphasis on excellent customer service;
• Providing information to customers in a friendly and professional manner;
• Overseeing inventory stocking and merchandising;
• Assisting customers on the sales floor, on the telephone, as well as at the registers;
• Recruiting, hiring, developing and retaining top management and sales talent for store;
• Seeking to learn and grow through personal learning and development opportunities;
• Following store schedule and ensuring managers are aware of potential schedule changes;
• Motivating team through the Ren's vision of Best in Customer Experience;
• Communicating clear expectations and holding the store team and themselves accountable to the highest standards;
• Leading and inspiring an excellent customer service culture by recognizing and rewarding the team;
• Building effective relationships amongst the team;
• Participating in productive management and team meetings;
• Recognizing performance issues in a timely manner and developing action plans for resolution;
• Developing and executing store business plan that will lead the store to successfully achieve budget plans;
• Ensuring budgets are met to include payroll management;
• Ensuring that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget;
• Ensuring store's execution of all merchandise processing and flow to the floor in conjunction with exceptional backroom standards;
• Attaining accurate inventory levels and helping reduce shrinkage.

Skills and Effort Requirements

• Strong interpersonal skills: pleasant, friendly style;
• Strong budgeting and financial experience and skills;
• Ability to distinguish customers' needs;
• Ability to coach and motivate a team;
• Strong verbal and written communication skills;
• Strong attention to detail;
• Ability to educate self on products and services;
• Ability to lift and/or move up to 50lbs;
• Bilingual;
• Ability to work in a fast-paced and deadline-oriented environment.

Minimum Requirements

• Minimum high school education or equivalent;
• Degree or Diploma is considered an asset;
• Minimum 2 - 5 years in customer service role;
• Supervisory experience in retail setting;
• Knowledge and/or experience with pets is considered an asset;
• Ability to work flexible schedule to meet the needs of the business, including holidays, nights and weekends.

Must Haves

• 2 - 5 years in retail manager experience

Job Types

• Full-time, Permanent

Pay

$50,000.00-$55,000.00 per year

Benefits

• Employee assistance program
• Extended health care
• On-site parking
• Store discount

Schedule

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience

• Retail management: 2 years (required)

Work Location

• In person
• Location: Oshawa, ON

Workplace Information

• On site
• Salary: $50,000 to $55,000 annually
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Vacancies: 1 vacancy