Store Concierge

Join our dynamic team at Specsavers and be the driving force behind transforming eye health! If you are ready to engage with customers, promote eye care awareness, and thrive in a dynamic, customer-focused environment, then this Store Concierge role is perfect for you! Apply now and embark on a rewarding journey with Specsavers!

Position: Store Concierge

Type: Full time

Schedule: Hours may vary, including days, weekends, and evenings

Location: Woodgrove Mall Nanaimo

About Specsavers:

Specsavers has been on a continual mission to improve lives through better sight since 1984 with a heavy focus on eliminating preventable vision loss and blindness. Having successfully achieved the ‘Great Place to Work’ accreditation, we strive for the highest professional and clinical standards. We also recognize that our people are critical to our past and future success – thus providing outstanding personal development plans, unstinting support and excellent benefits. Come join our mission of transforming eye health and careers around the world for over 40 years!

Objective:

The Store Concierge plays a crucial role in driving foot traffic, engaging potential customers, and creating awareness about the significance of regular eye exams. This position focuses on promoting the Specsavers brand and enhancing customer engagement by encouraging customers to have eye exams.

Responsibilities:

• Proactively approach customers passing the store, fostering awareness about the Specsavers brand and offer.
• Provide information on eye health and benefits of professional eye exams.
• Offer to clean or adjust customers' current glasses to engage in conversation to encourage bookings and glasses sales.
• Communicate effectively with retail staff to ensure a seamless customer experience.
• Maintain accurate records of customer interactions, appointments, and glasses sales.
• Prioritize a high level of customer satisfaction through friendly and informative interactions.
• Manage and direct traffic on the shop floor.
• Provide quotes and celebrate our deals while helping patients select frames.

About you:

• A willingness to promote Specsavers from the lease line of the store.
• Enjoys interacting with people and building positive customer relationships.
• Energetic and passionate about spreading our mission to all.
• Confident and engaging communication style.
• The ability to build genuine and supportive relationships with colleagues and customers.
• Determined to accomplish results through perseverance and has a can-do attitude.

Qualifications:

• Previous experience in sales, event staffing, or promotional roles is advantageous.
• Excellent verbal and written skills with strong attention to detail.
• Exceptional communication skills.
• Passionate about promoting health and wellness.
• Ability to work independently and as part of a team.
• Flexible schedule, including weekends and evenings.

Don’t miss out on this incredible opportunity to be a part of our mission to improve lives through better sight. Apply now and let’s make a difference together! Join Specsavers, where your passion meets purpose.

Pay: $19.50-$21.00 per hour

Expected hours: No more than 40 per week

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Education:

• Secondary School (required)

Language:

• English (required)

Work Location: In person