Staff Product Manager - Direct Messaging Channels

Genesys Telecommunications Laboratories, Inc.
Ontario
CAD 80,000 - 120,000
Job description

Staff Product Manager - Direct Messaging Channels

Staff Product Manager - Direct Messaging Channels

Apply locations Ontario, Canada time type Full time posted on Posted 10 Days Ago job requisition id JR107598

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys empowers thousands of organizations to create personalized, empathetic customer experiences. As a Staff Product Manager focused on Apple Messages for Business (AMB), you’ll lead the vision and execution of next-generation messaging experiences across Canada and beyond. This high-impact role blends strategy, innovation, and collaboration across diverse teams to drive meaningful customer engagement through digital channels.

Key Responsibilities:

  • Develop and communicate a clear product strategy for Apple Messages for Business and other direct messaging channels.
  • Own the outcomes-based roadmap with a focus on customer value, market differentiation, and technical feasibility.
  • Lead cross-functional efforts across engineering, design, quality assurance, and marketing to deliver seamless messaging features.
  • Ensure smooth integration of Apple’s APIs and rich features like Apple Pay, Pickers, and Forms within Genesys Cloud.
  • Gather customer feedback, analyze data, and iterate product functionality to ensure value delivery and adoption.
  • Build go-to-market plans and work with customer success teams to drive feature enablement and onboarding.
  • Maintain close relationships with Apple and other messaging providers to ensure alignment and compliance.
  • Identify emerging trends in conversational messaging and incorporate into product strategy.

Required Qualifications:

  • 7+ years of experience in product management, ideally in SaaS, customer engagement, or enterprise messaging.
  • Expertise in direct messaging platforms such as Apple Messages for Business, SMS, WhatsApp, or similar.
  • Proven success in building and scaling API-driven communication products.
  • Strong analytical skills with a track record of KPI ownership and data-driven decisions.
  • Experience defining product roadmaps and shipping enterprise-grade features.
  • Excellent communication and stakeholder management across technical and non-technical teams.
  • Ability to inspire collaboration across remote, cross-functional teams in a dynamic environment.
  • Deep understanding of user-centric design and iterative product development cycles.

Preferred Qualifications:

  • Familiarity with Apple’s compliance requirements and messaging guidelines.
  • Experience building features that incorporate AI, NLP, chat automation, or conversational UI.
  • Background working with REST APIs and cloud-based communications platforms.
  • Passion for delivering intuitive and human-centric digital experiences.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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