Staff Product Manager, AI

Clio is more than just a tech company - we are a pioneer in legal technology with a mission to transform the legal experience for all. At Clio, you will have the unique opportunity to shape the future of legal technology, leveraging the momentum of our explosive growth and our position as a leader in the industry. With our recent valuation of $3B, Clio is the global operating system for law firms, empowering over 150,000 legal professionals across 130 countries. Our AI investments are at the forefront of our product innovation, supported by a world-class team of machine learning engineers, product designers and managers, who are pushing the boundaries of what's possible in legal tech. We are bettering the lives of legal professionals with technology solutions that make legal work more efficient, seamless, and effective, contributing towards increased access to justice.

Summary:

As the Staff Product Manager for AI, your role will be pivotal in defining and executing AI strategies that fuel Clio's continued growth and cement our leadership in the legal technology space. You'll lead the charge in creating AI-driven products and features that simplify complex legal workflows, improve productivity, and unlock transformative insights for legal professionals. With the backing of a fast-growing, high-performing team and a strong hold on the legal market, this is your chance to make an outsized impact in an industry undergoing rapid digital transformation.

This role can be performed from one of our Canadian offices, or remotely from the US or Canada or a combination of both. Some exceptions may apply.

What You'll Do

Define and Execute AI Product Strategy

• Own the vision, strategy, and roadmap for AI-powered products and features, aligning them with Clio's overall business goals.
• Translate complex AI capabilities into intuitive, high-value solutions for legal professionals, enhancing productivity, accuracy, and client outcomes.
• Collaborate with engineering, data science, design, and legal experts to deliver domain-specific AI solutions that solve pressing industry challenges.

Deliver Measurable Impact

• Drive adoption of AI features across Clio's products by identifying clear customer use cases and integrating them into existing workflows.
• Develop metrics to measure the success of AI capabilities, such as improvements in efficiency, user adoption, and retention.
• Create processes to ensure continuous learning and iteration, leveraging feedback and data to improve performance.

Lead the 0-to-1 Development of AI Initiatives

• Take AI projects from concept to scale, focusing on key outcomes like enhancing legal workflows and enabling predictive decision-making.
• Guide the development of AI-powered capabilities that deliver a competitive edge while maintaining high standards for privacy, security, and compliance.

Experience and Skills

• 8+ years of product management experience, with 5+ years in AI/ML-based products.
• Proven track record of delivering AI features that incorporate technologies such as LLMs, NLP, generative AI, and predictive analytics.
• Strong understanding of the AI product lifecycle, including ideation, prototyping, production deployment, and monitoring.
• Exceptional Analytical Skills: Proven ability to synthesize complex data and translate it into actionable product strategies and priorities.
• Critical Thinking: Adept at identifying underlying problems and opportunities, even in ambiguous or rapidly evolving scenarios, and framing them in a structured, actionable way.
• Data-Driven Decision Making: Expertise in leveraging data to validate hypotheses, measure success, and inform product direction.
• Market Analysis: Deep understanding of AI industry trends, competitive landscapes, and emerging technologies to ensure Clio remains at the forefront of innovation.

Strategic Leadership

• Demonstrated ability to align AI initiatives with broader company objectives, balancing technical possibilities with customer impact.
• A strategic thinker with a customer-first mindset, capable of identifying opportunities where AI can deliver measurable value.
• Experience working with cross-functional teams and leading through influence in a dynamic, fast-paced environment.
• Strategic Prioritization: Ability to balance short-term deliverables with long-term strategic goals, ensuring alignment with Clio's mission and objectives.

Mindset and Approach

• Curious and adaptable, with a willingness to navigate ambiguity and drive clarity in complex projects.
• Strong communication skills, capable of simplifying technical concepts for diverse audiences, including executives, engineers, and customers.
• Passionate about leveraging AI to solve real-world problems, with a deep commitment to improving legal workflows and access to justice.

Bonus points if you have:

Legal Tech Acumen:

• Strong understanding of legal tech trends, compliance standards, and industry regulations.
• Ability to bridge the gap between legal requirements and technological solutions.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Clio is more than just a tech company - we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.