Staff Accountant, Customer Care Specialist

Staff Accountant, Customer Care Specialist

Toronto, ON, Canada

Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients.

Position Overview:
As a member of the Finance team, the Staff Accountant, Customer Care Specialist will be responsible for managing the AR and AP of commissions from travel suppliers (airlines, hotels, etc.). This position will also be responsible for responding to HelpSpot tickets which usually give rise to commission resolution. This role is integral to Travel Edge’s financial operations and long-term success directly impacting cash flow, profitability, vendor relationships, and overall operational efficiency.

Responsibilities:

• Oversee the tracking and reporting of commissions from travel suppliers in a timely manner.
• Ensure accurate records are kept for all commission payments, including reconciling discrepancies between what was promised and what was received.
• Review At Source revenue reports on a daily, weekly, and monthly basis to ensure accuracy and to capture any missed revenue opportunities.
• Respond and resolve HelpSpot tickets within Company SLA standards.
• Enter A/P invoices, verify and post to A/P module.
• Prepare and record general ledger analysis.
• Responsible for ensuring that revenue and/or cost items are reflected accurately in the monthly results and identifying and explaining any variances from budget/forecast.
• Produce and ensure accuracy of regular reporting while consistently looking for ways to maximize automation and efficiency through the use of the financial system.
• Experience with bank reconciliations.
• Investigate and communicate with travel advisors to reconcile and resolve commission discrepancies.
• Follow-up and collection of receivable amounts from suppliers, reduce AR aging to within company standards.
• Preparation of numerous financial reports for various internal and external customers including Executive analysis.

Qualifications:

• Minimum 3 years general financial and accounting experience.
• Strong financial background and solid understanding of accounting principles.
• Pursuing a CPA designation considered an asset.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Proficiency in MS Office and Excel. TRAMS experience greatly preferred.
• Strong organizational and time management skills.
• Travel industry experience is an asset.
• Excellent attention to detail, accuracy and analytical skills.
• Ability to work well independently and with a team.
• Maintains professionalism and a positive attitude in all situations.
• Entrepreneurial attitude and ownership mentality (no task is too small) with strong judgment, attention to detail and an analytical mind.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.