[SSMCA] - Pub Bartender - The Water Tower Inn

[SSMCA] - Pub Bartender - The Water Tower Inn

360 Great Northern Rd, Sault Ste. Marie, ON P6B 4Z7, Canada

Job Description

Posted Tuesday, February 4, 2025 at 5:00 AM | Expired Tuesday, April 1, 2025 at 3:59 AM

Our philosophy is “to be great you need to have great people”. Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.

A Day in YOUR Life as a Pub Bartender

Every person that enters our pub and sits at your bar should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You make your way to the employee change room and transform into your sharp, sophisticated look with your professional uniform, punch in at the time clock and energetically join your teammates in the pub.

You may be preparing to join a shift or open the pub for business. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service and care!

As we open the pub, we focus on cleanliness and preparedness. First impressions are essential to repeat business. You are confident the pub looks great and now you stock and supply your bar for the busy night ahead. You are prepared to welcome your hotel guests and locals with a smile and cheerful attitude. Throughout the day you will be in constant communication with your supporting team.

As the afternoon progresses into evening, the pub gets busier and a contagious buzz envelops the room. Regardless you read the guest as they enter and approach them with care and pleasantries. You may have to juggle some of those talents you have, make sure they know all the great products the pub has to offer.

Who you are and why is this important…

• Enthusiastic, Attentive and Approachable
• Ensuring our guests and team mates feel comfortable.
• Organized & Communicative
• Effective Multi-Tasker

What happens behind the scenes of all those interactions…

• You follow company policies such as checking IDs, ensuring no one is over-served and any other requirements for the processes as outlined by your department leaders;
• Assist your servers with their tables when busy;
• Stay one step ahead of guest’s needs including recording and acting on their preferences, handling their orders, requests, questions and concerns;
• Handle cash and credit transactions;
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily cleaning and preparation tasks;
• Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary;
• Follow all company and brand standards to sell the products available including using the up selling approach to food and beverage orders.

What are we looking for..

• Some experience in guest/customer service.
• Flexibility to work a variety of shifts.
• The understanding that SERVICE is the key to any successful business.
• Serving it Right (BC), ProServe (AB) certification Smart Serve (ON)

Thank you for your interest in our company, we hope you apply today!