Account Manager

Responsibilities:

1. Act as a Product Owner with development team(s) (60%)
   Create and manage a backlog of well-groomed user stories for the features that you are actively working on.
   Ensure that stories are completed to an acceptable level, have the correct UX / UI inputs and are in line with our product strategy.
   Ensure that the definition of ready and definition of done are met to a high level of quality.
2. Product Management Support (25%)
   Work with the product management team to understand and advance the product.
   Work on the longer term roadmap by providing input into features and epics.
   Drive the wider demonstrations for the platform to the wider Finning business and all stakeholders.
3. Documentation (10%)
   Provide comprehensive documentation on the features you are building.
   Ensure that contributors to the creation of documentation are managed to ensure that all aspects are delivered – technical, support and runbook etc.
4. Process Improvements (5%)
   Suggest operational improvements to our development pipeline from planning through to execution.
   Implement best practice and ensure that colleagues operate to a high standard.
   Ensure that process is adhered to, ensuring that a quality delivery plan can be followed.
5. Ensure development teams have clear and concise user stories for at least 2 sprints.
6. Best practices and recommended Finning standards are adhered to.
7. Delivery of multiple features are balanced and delivered according to previously agreed timelines.
8. Estimations for feature work include input from relevant professional practices in Finning such as architecture, UX, UI, and QA.

Qualifications:

• 8-10+ years of equivalent experience.
• Seasoned agile practitioner.
• In depth experience with in depth requirements gathering.
• A minimum of degree level education or the equivalent relevant industry experience.
• SAFE or Agile certification.

Nice-To-Have Skills:

• Experience working with both Feature Development and Support squads.
• A knowledge of current and emerging technology.
• SAFE framework and agile methodologies.
• Knowledge of UX and CX.
• Wireframing and rapid prototyping.
• QA and UAT practices.
• Use of analytics to drive product enhancements.

Soft Skills:

• Skilled negotiator and proven track record of dealing with senior level stakeholders.
• Demonstrable experience of a commercial mindset.
• Analytical and problem-solving skills.
• Strong communication skills. Concise and clear written and verbal communication skills, with an ability to adapt to the needs of specific audiences.
• Solid time management, planning and prioritization skills, with an ability to manage multiple tasks and priorities concurrently.
• Solid organizational, interpersonal and customer service skills.
• Resilience, with the ability to adapt under changing business priorities.
• Ability to continue to learn and develop.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.