Sr. Product Manager, Tim Hortons, Canada

Sr. Product Manager, Tim Hortons, Canada

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS.

Our Opportunity:

We’re building the team and are looking for a Senior Product Manager in our Toronto office. The Senior Product Manager, Digital Engagement & Growth, will take a leadership role in defining the mobile app and web experiences for Tim Hortons and driving user engagement & growth. In this role, you will be responsible for various aspects of the digital experience - from user education to exciting in-app features (i.e. loyalty, games, campaigns, etc.) - establishing vision and goals, creating roadmaps, and driving the broader internal and external teams in delivering value to our guests and operators.

Roles and Responsibilities:

1. Define a roadmap that articulates the product vision and strategy in alignment with customer needs and business objectives.
2. Own the development, implementation, maintenance, and evolution of the mobile app and website, ensuring an exceptional customer experience while driving sales.
3. Leverage data, feedback from customers and retail, research, and competitive analysis to proactively identify and address opportunities for conversion and app performance.
4. Drive execution by setting a clear vision, priorities, and requirements, remove obstacles along the way, and manage an organized backlog.
5. Build relationships with key partners including Engineering, Restaurant Technology, Design, Data Science, Customer Service, Operations, Marketing, Risk/Fraud, and Compliance.
6. Foster a culture of continuous learning and development across teams.
7. Act swiftly and effectively to address urgent issues, ensuring minimal disruption to product development and customer satisfaction.
8. Provide roadmap and project updates to senior leadership on a regular cadence.

Required Skills:

1. Bachelor’s degree in Business, Marketing, Computer Science, or a related field. MBA or advanced degree is a plus.
2. 5-7 years of experience in product management with experience in user engagement and mobile app optimization, with at least 2 years of experience managing and mentoring junior product managers.
3. Experience working in an Agile/Scrum environment.
4. Experience leading cross-functional mobile app teams and managing complex cross-functional stakeholder relationships.
5. Strong knowledge of mobile product management principles and best practices.
6. Ability to think critically to analyze and creatively solve technical or business-related problems using data and a deep analytical skillset.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.

Why work here?

Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and desire to make change.

Get In Touch

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