Sr. Product Manager Technical, Support Optimization Technology

In this role you will lead the vision and execution for a new AWS product and service. This service will deliver Generative AI based workflows to take the support that we offer to our end-customers to the next level. Our vision is to enable Enterprise users of AWS to optimally leverage AWS' support offerings to achieve their business outcomes faster.

Key job responsibilities

1. Create a product vision, and strategy for the service
2. Define product roadmaps and work closely with Engineering leaders to achieve business goals
3. Work with business stakeholders and tech teams to define needs, build solutions, and measure results
4. Engage with customers through a variety of channels and serve as the voice of the customer internally
5. Establish goals and product metrics to measure success of the product
6. Provide effective verbal and written updates to senior leadership

A day in the life

1. Work closely with AWS account teams, Enterprise Support stakeholders, and Kumo Engineering teams to deliver key initiatives
2. Align senior leaders across AWS to automate manual communication processes by highlighting customer value, and metrics
3. Collaborate with US teams for user research, testing, and wireframing
4. Engage with partner teams, interview customers to deliver working backwards documents

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Do you like working with cross-functional teams, including engineering, product, program, UX and operations teams, to define a bold vision and deliver high-value solutions to AWS customers? Do you enjoy leading initiatives that are critical to our customers' cloud operations, and the AWS business? Then, this Principal Product Manager Technical (PMT) role with the AWS Trusted Advisor team within AWS Kumo is for you.

At AWS Kumo, we hire the world’s brightest minds, offering an environment where they can relentlessly detect, design, and drive solutions to excel operationally and improve customer experiences. We are seeking an experienced Principal Product Manager Technical (PMT) who is innovative, passionate, and customer-focused, and is willing to “get hands dirty” in a start-up environment while being able to optimize delivery against both short and long term goals.

BASIC QUALIFICATIONS

1. 5+ years of technical product management with internet business experience
2. 5+ years of working as a Technical Product Manager experience
3. 3+ years of technical (software development, network development, IT, other related) experience
4. Experience in taking a product from conception & definition phase through engineering design and taking it to market
5. Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

PREFERRED QUALIFICATIONS

1. Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
2. Experience working within teams delivering software products and features using agile methodologies

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

The base salary for this position ranges from $135,700/year up to $226,500/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

Posted: December 3, 2024 (Updated 1 day ago)