Sr. Manager, Technology Project Management, Tim Hortons, C&US

Sr. Manager, Technology Project Management, Tim Hortons, C&US

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS.

Summary

This role requires a deep understanding of QSR operations, strong technical expertise, and exceptional project management skills. The successful candidate will collaborate with cross-functional teams, including Operations, IT, Supply Chain, Digital and vendors, to ensure our technology solutions meet the needs of our business and support our strategic goals.

Who you are

• Familiar with QSR operations and the fast-paced environment, including kitchen workflows, inventory management, and operations excellence service standards.
• Experience developing product enhancements, navigating change management, and planning product launches with cross-functional teams to ensure a seamless and timely execution.
• Curious achiever to gather and analyze user feedback to inform product decisions and articulate a vision and product roadmap.
• Knowledgeable in understanding and prioritizing the needs and preferences of users and the intersection of technology and business outcomes.

Roles and Responsibilities

• Develop and execute a comprehensive product strategy for back-of-house technology solutions.
• Identify opportunities for innovation and improvement in back-of-house operations.
• Stay informed about industry trends, emerging technologies, and competitive landscape.
• Lead the product lifecycle from ideation to launch, including requirements gathering, prioritization, development, testing, and deployment.
• Collaborate with cross-functional teams to define product requirements, create detailed specifications, and ensure alignment with business objectives.
• Manage product roadmaps, ensuring timely delivery of features and enhancements.
• Work closely with operations, supply chain, IT, and other stakeholders to understand their needs and ensure product solutions address their challenges.
• Facilitate communication and collaboration between technical teams and business stakeholders.
• Evaluate and manage relationships with external technology vendors.
• Negotiate contracts and service level agreements to ensure optimal performance and value from third-party solutions.
• Establish key performance indicators (KPIs) and metrics to measure the success and impact of back-of-house technology solutions.
• Continuously monitor product performance and user feedback, and implement improvements as needed.
• Develop and deliver training programs for restaurant staff to ensure effective use of back-of-house technology.
• Provide ongoing support and troubleshooting for technology-related issues in the back-of-house environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• 5+ years of experience in product or project management, with a focus on technology solutions in the QSR, retail or service industry.
• Strong understanding of back-of-house operations in a QSR environment.
• Proven track record of successfully managing technology products from concept to launch.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills with a strong attention to detail.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Experience working with external vendors and managing vendor relationships.
• Knowledge of industry-standard software development methodologies and tools.
• Proficiency in systems such as POS, order management, and restaurant or hospitality workflows.
• Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.